Would you like to work in a position that provides exceptional benefits and a flexible working environment, using your attention to detail, strong sense of accountability, and ability to communicate with others in your career? Do you want an opportunity for strong work/life balance and career growth while working on a variety of projects with diverse groups of people companywide? If you are looking to make a difference and drive your success, you have come to the right place, and Golden Pear Funding is looking for you!
Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history make this a great place to work. We are hiring for IT Support & Systems Administrator (Junior), this is a fully remote position, and you can live anywhere in the US.
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Salary range $6875k DOE
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Competitive PTO plus 40 hours of sick leave yearly wellness days and Holiday pay
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Life, Dental, Vison, EAP, ST and LT disability
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Medical for the employee and family, partial company paid
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401k match up to 4%
Under the guidance and direction of the CTO, the IT Support & Systems Administrator (Junior) keeps employees productive and systems running by resolving day-to-day technical issues, maintaining endpoints and accounts, and administering the company's core SaaS platforms. This role also serves as the primary liaison between employees and the company's outsourced IT support provider, so strong customer service skills are essential. A meaningful portion of this role centers on being the point person for the company's internal helpdesk managed through HubSpot, both a triage point and taking the lead on addressing and understanding the root causes of issues.
To perform this job successfully, an individual must be able to perform the following satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Helpdesk & Technical Support: When needed serve as the first point of contact for employees experiencing hardware, software, network, and account access issues; triage, resolve, or escalating tickets to meet response and resolution targets, delivering a consistently positive support experience.
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Outsourced IT Vendor Liaison: Act as the primary internal liaison to the company's outsourced IT support provider, coordinating ticket handoff, tracking escalations, and following up to ensure timely resolution of issues that require vendorlevel support.
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Endpoint & Account Administration: Provision, configure, and maintain laptops, peripherals, and user accounts (identity, email, and directory services) for new hires, transfers, and offboarding.
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Helpdesk Administration (HubSpot): Act as the lead for the company's internal helpdesk managed through HubSpot, both a triage point and taking the lead on addressing and understanding the root causes of issues.
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System Monitoring & Maintenance: Support routine maintenance of internal systems and applications, apply patches and updates, and monitor for performance or security issues under senior IT guidance.
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Documentation & Knowledge Base: Create and maintain clear internal documentation, setup guides, and troubleshooting articles to reduce recurring tickets and support selfservice.
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Vendor & License Management: Track software licenses, renewals, and vendor support tickets across IT and RevOps tooling, flagging cost or utilization concerns to the CTO.
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Cross Departmental Collaboration: Partner with Sales, Marketing, HR, and the broader business team to understand system needs and translate them into IT support solutions.
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Ad Hoc Duties: Perform additional administrative and technical support tasks as assigned by the CTO.
The requirements listed below are representative of the knowledge, skill, and/or ability required for this position:
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Degree: An Associate's degree or equivalent from a twoyear college or technical school.
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Alternative Experience: Six months to two years of related experience and/or training in IT support, help desk operations, or SaaS/CRM administration.
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Combined Background: An equivalent combination of education and handson professional experience is acceptable.
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Industry Knowledge: Strong understanding of, or willingness to master, endpoint support, identity and access management, and RevOps concepts such as CRM data hygiene and workflow automation.
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Technical Proficiency: Proficiency in Microsoft Office Suite and Windows/Mac environments; handson experience with ticketing systems and SaaS administration (HubSpot experience strongly preferred).
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Customer Service (Required): Strong customer service skills are required; must be able to communicate patiently, courteously, and clearly with nontechnical employees and remain composed when supporting frustrated or urgent requests.
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Certifications: No certification is required. CompTIA A+ or Network+, and HubSpot certifications, are a plus and supported through this role's training path.
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Problem Solving: Skillfully gathers and analyzes information, troubleshoots technical issues, and identifies root causes in a timely manner.
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Planning & Organization: Prioritizes and plans work activities efficiently, maintaining strong attention to detail and high organization under tight deadlines.
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Communication & Customer Service: Demonstrates excellent verbal and written communication with strong, patient customer service skills when supporting employees and business stakeholders.
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Service to Others & Discretion: Displays courtesy, sensitivity, and strict adherence to confidentiality when handling accounts, credentials, and business data.
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Adaptability & Feedback: Adapts quickly to new technologies, platforms, and procedural changes; demonstrates openmindedness to coaching and feedback.
Work Environment & Physical Demands
Location: This position is fully remote.
Physical Requirements: The employee is regularly required to sit, talk, hear, and use hands to handle equipment, type, and operate computer equipment.
Effort: The employee must be able to occasionally lift and/or move up to 10 pounds (e.g., laptops, monitors, peripherals).
This job description is not intended to be an exhaustive list of duties. Incumbents will follow any other instructions and perform related duties as assigned by their supervisor.
Golden Pear Funding is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability status, veteran status, genetic information, or any other status protected by applicable federal, state, or local laws.
Golden Pear Funding is the leading consumer litigation funding firm in the country. We are world-class specialty finance platform deploying over $1B in capital—and we’re investing heavily in AI, data infrastructure. We work with law firms of all sizes to fund personal injury plaintiffs as quickly and efficiently as possible, offering the service, speed, and ease of use attorneys need to focus on pursuing better case outcomes and larger settlements for their clients. Why choose us: • High ownership, low bureaucracy your work actually matters • Work-life balance that’s real sustainable pace, no burnout culture • People-first culture you’re a contributor, not a cog. We don’t treat people like cogs in a wheel. We hire strong individuals, give them ownership, and expect them to make meaningful contributions. Come as your full self and join a diverse, talented, and fun team.
