Job Overview
Join our dynamic hospitality team as a Hotel Night Auditor, where your energy and attention to detail will ensure our guests enjoy a seamless and welcoming experience around the clock. In this vital role, you will oversee overnight operations, handle guest inquiries, and maintain accurate financial records. Your proactive approach and hospitality expertise will contribute to the smooth functioning of our hotel during nighttime hours, creating a safe and hospitable environment for all guests and staff.
Responsibilities
- Conduct nightly audits of front desk transactions, ensuring accuracy in billing and reservations using property management systems such as OPERA or similar platforms.
- Manage guest check-ins and check-outs efficiently, providing exceptional customer service with a friendly and professional demeanor.
- Respond promptly to guest inquiries, requests, and complaints via multi-line phone systems and in person, demonstrating excellent phone etiquette and problem-solving skills.
- Monitor security cameras, perform safety checks, and follow hotel emergency procedures to ensure guest safety throughout the night.
- Prepare detailed shift reports, including financial summaries, incident logs, and maintenance issues requiring attention.
- Assist with reservation management, modifications, and cancellations while maintaining clear communication with guests and staff.
- Collaborate with housekeeping and maintenance teams to address guest needs promptly and uphold high standards of property presentation.
Skills
- Proven experience in hospitality management or hotel operations, particularly in front desk or night audit roles.
- Strong knowledge of hospitality reservation systems such as OPERA or comparable property management software.
- Bilingual or multilingual abilities are highly desirable to serve diverse guest populations effectively.
- Exceptional customer service skills with a focus on guest relations, problem-solving, and conflict resolution.
- Familiarity with hotel emergency procedures, guest services protocols, and property management systems (PMS).
- Excellent communication skills for client interaction over phone or in person, including multi-line phone system operation.
- Previous resort or hotel experience is preferred to handle the unique demands of upscale hospitality environments.
Embrace this opportunity to be a key part of our vibrant team where your dedication transforms overnight stays into memorable experiences!
Pay: From $16.00 per hour
Benefits:
Work Location: In person
