Job Overview
We are seeking a professional, friendly, and detail-oriented Dental Receptionist to join our dental practice. The ideal candidate will serve as the first point of contact for patients, managing appointment scheduling, patient check-in and check-out, insurance verification, and administrative support. This role requires excellent communication skills, strong organizational abilities, and a commitment to providing outstanding customer service in a fast-paced dental environment.
Responsibilities
- Greet patients warmly and professionally, creating a welcoming and positive experience.
- Schedule, confirm, and reschedule patient appointments efficiently.
- Verify dental insurance eligibility and benefits accurately.
- Present treatment plans, discuss financial arrangements, and answer patient questions regarding insurance coverage.
- Collect payments, process billing transactions, and manage accounts receivable when necessary.
- Maintain accurate and up-to-date patient records in compliance with HIPAA regulations and office policies.
- Manage multi-line phone systems, answer inquiries professionally, and direct calls appropriately.
- Coordinate patient intake, registration, and check-out procedures.
- Send appointment reminders and follow up with patients regarding scheduled treatment.
- Collaborate with dentists, hygienists, and clinical staff to ensure smooth daily operations.
- Maintain confidentiality of patient information and comply with HIPAA regulations.
- Assist with general office administration and front desk duties as needed.
Qualifications
- Previous experience in a dental office is preferred.
- Knowledge of dental terminology, ADA codes, treatment planning, and insurance billing procedures is preferred.
- Experience with dental practice management software is preferred.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) is a plus.
- Excellent customer service, communication, and interpersonal skills.
- Strong organizational skills with attention to detail.
- Ability to multitask and work effectively in a fast-paced environment.
- Knowledge of HIPAA regulations and healthcare documentation standards.
- Bilingual in English and Chinese (Mandarin or Cantonese) or Spanish is highly preferred.
- High school diploma or equivalent required.
Benefits
- Competitive compensation based on experience.
- Paid Sick Leave in accordance with California state and local regulations.
- Health Insurance benefits for eligible employees.
- Employee dental benefits and treatment discounts for eligible employees and their immediate family members.
- Opportunities for professional growth and career development.
- Supportive and team-oriented work environment.
- Ongoing training and learning opportunities.
Why Join Us?
Our practice is dedicated to delivering exceptional patient care while fostering a positive and supportive workplace culture. We value professionalism, teamwork, integrity, and excellent customer service. If you enjoy helping people and want to grow your career in the dental field, we encourage you to apply.
Job Type: Full-time / Part-time
Work Location: In Person
Benefits and eligibility may vary based on employment status and company policies.
Job Types: Full-time, Part-time
Pay: $25.00 - $35.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid sick time
- Paid training
Work Location: In person
