At Upstream Management, we believe that great customer service is the heart of every successful business. We are currently seeking a Customer Service Representative to join our team and play an essential role in ensuring positive experiences for every customer we support. If you’re ready to build a rewarding career where communication, problem-solving, and people skills are valued, this opportunity is for you.
About the Role
As a Customer Service Representative, you will serve as the first point of contact for customers, providing information, resolving issues, and creating solutions that build long-term trust. This is an entry-level position, making it the perfect place to launch a career in customer service, sales support, and client relations while receiving ongoing training and professional growth opportunities.
Key Responsibilities
- Serve as the primary contact for customer inquiries on Verizon's telecommunication services
- Assist customers with account updates, billing questions, and service changes through direct sales support
- Provide clear information on products and services while promoting customer satisfaction
- Troubleshoot issues and coordinate solutions in a timely manner
- Represent Upstream Management with professionalism and integrity in all interactions
- Collaborate with team members to meet service goals and maintain a positive work environment
Qualifications
- Strong communication and interpersonal skills
- Ability to multitask and stay organized in a fast-paced environment
- Previous experience in customer service, retail, or sales is helpful but not required
- A positive, team-oriented attitude and willingness to learn
What We Offer
- Competitive pay with performance incentives
- Hands-on training and mentorship from experienced professionals
- Opportunities for career advancement within Upstream Management
- Supportive team environment focused on growth and development
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- Flexible schedule
- On-the-job training
- Professional development assistance
- Referral program
Work Location: In person
