Job Summary
Are you passionate about technology and eager to help others solve their device issues? We’re seeking a dynamic Customer Service/Sales Representative with repair skills to join our team! In this energetic role, you’ll combine your technical expertise with your enthusiasm for assisting customers, providing top-notch support and repair services for a variety of electronic devices. Your positive attitude and problem-solving abilities will drive customer satisfaction and help grow our business. If you thrive in a fast-paced environment and love working with mobile devices and computers, this is the perfect opportunity to showcase your skills and make a real impact!
Responsibilities
- Assist customers in diagnosing issues with their smartphones, tablets, laptops, and other electronic devices using analysis skills and troubleshooting techniques.
- Perform repairs on mobile devices, including soldering, replacing screens, batteries, or other hardware components using hand tools and schematics.
- Support customers by providing clear explanations of device problems, repair options, and operating system solutions for Android, iOS, macOS, Windows, and other platforms.
- Conduct software troubleshooting to resolve operating system errors or software conflicts on various devices.
- Manage retail sales by demonstrating product features, recommending accessories, and guiding customers through purchase decisions.
- Use technical knowledge of computer hardware and equipment repair to ensure devices are restored to optimal working condition.
- Document repair procedures, analyze device issues thoroughly, and maintain detailed records of all service activities.
Requirements
- Proven experience working with mobile devices (Android, iOS), operating systems (macOS, Windows), and computer hardware.
- Skilled in soldering, schematics reading, and using hand tools for hardware repairs.
- Strong analysis skills to identify root causes of device malfunctions quickly and accurately.
- Knowledge of software troubleshooting techniques across multiple operating systems.
- Ability to perform field service repairs at customer locations or in-shop as needed.
- Excellent customer service skills combined with retail sales experience to enhance the customer experience.
- Familiarity with technical support procedures for electronic equipment repair and maintenance.
- Ability to interpret schematics and technical diagrams for complex repairs. Join us if you’re ready to energize your career by helping customers get the most out of their technology! We’re committed to fostering a supportive environment where your technical talents can shine while delivering exceptional service every day.
Pay: $20.00 - $29.27 per hour
Work Location: In person
