JOB This position is responsible for assisting in the dispatch of emergency services.
This job is a safety sensitive position that will require a pre-employment drug test and subsequent random drug and alcohol testing in accordance with Barrow County Drug and Alcohol Free Workplace.
EXAMPLE OF DUTIES
MAJOR DUTIES
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Answers emergency and non-emergency phone calls for service; determines nature of the call and the type of assistance needed.
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Utilizes the Computer Aided Dispatch System to record, track, log, and assign calls to appropriate personnel.
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Relays information over county-wide emergency communications radio system to appropriate emergency response personnel according to department policies, procedures, and guidelines.
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Assists callers in high-stress situations such as domestic violence, suicide threats, medical emergencies, burglaries and robberies, auto accidents, and other incidents.
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Performs multiple tasks simultaneously such as talking to callers on the phone or radio and typing information into the computer.
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Receives, monitors, and dispatches radio traffic for law enforcement, fire department, emergency medical services, and other agencies.
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Dispatches appropriate agency personnel to incident locations according to established departmental guidelines.
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Enters data into and obtains data from the Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC) networks.
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Calls business and the public as a support function to obtain or relay information to/from officers.
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Provides locations and directions to officers and the public using various mapping tools.
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Participates in annual training classes and courses to maintain certification.
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Participates in coordinating emergency response and assistance from external agencies.
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Notifies appropriate personnel and/or supervisor of critical situations, weather related information, and problems with communications or computer equipment.
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Performs related duties.
KNOWLEDGE REQUIRED BY THE POSITION
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Knowledge of departmental policies, procedures, and guidelines.
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Knowledge of GCIC/NCIC rules and regulations.
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Knowledge of laws pertaining to emergency communications such as FCC regulations.
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Knowledge of county roadways, landmarks, businesses, and other geographical information within the county.
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Skill in interpersonal communications.
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Skill in oral and written communications.
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Skill in judgement and decision making regarding scope of work.
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Skill in performing duties during stressful situations.
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Skill in working with Computer Aided Dispatch System.
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Skill in mentoring others.
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Skill in computer operations.
