Position Summary
The Housing Case Manager provides person-centered, trauma-informed case management to vulnerable adults who have experienced long-term homelessness and are referred through Minnesota’s coordinated entry system. This position supports participants in obtaining and maintaining permanent housing, increasing stability, connecting to health and community resources, and reducing the risk of returning to homelessness. The role uses Housing First, harm reduction, motivational interviewing, and culturally responsive practices to support each person’s goals, dignity, choice, and self-determination.
Location: Main Office in Fridley, MN; Clients located throughout Hennepin County
Hours: Monday through Friday 8:00am-4:00pm OR 9am-5:00pm.
Essential Responsibilities
- Build trusting relationships with participants and provide ongoing case management through home visits, office visits, phone contact, and community-based meetings.
- Help participants access and maintain income, public benefits, identification documents, health care, mental health care, substance use services, transportation, food access, and other needed supports.
- Provide tenancy support, including lease education, budgeting, apartment upkeep, conflict resolution, landlord communication, and eviction-prevention planning.
- Identify barriers to housing stability early and respond with problem-solving, crisis intervention, safety planning, and coordination with property management and community partners.
- Collaborate with coordinated entry partners, county and Tribal agencies, health care providers, behavioral health providers, employment providers, legal services, and other service systems.
- Maintain accurate, timely, and compliant documentation in required databases, including progress notes, case plans, incident documentation, releases of information, and outcome tracking.
- Follow all agency policies regarding confidentiality, professional boundaries, critical incident response, mandated reporting, and culturally responsive service delivery.
- Participate in weekly team meetings, case consultation, supervision, training, and continuous quality-improvement efforts.
- Promote a program culture grounded in respect, inclusion, accountability, and participant choice.
Required Qualifications
- Bachelor’s degree in social work, human services, psychology, sociology, or a related field; or an equivalent combination of education, professional experience, and/or lived experience.
- One or more years of experience in case management, supportive housing, homelessness response, behavioral health, recovery support, or closely related human services work.
- Knowledge of person-centered, trauma-informed, and strengths-based service approaches.
- Ability to work effectively with adults experiencing long-term homelessness, mental health conditions, substance use disorders, chronic health conditions, and other complex barriers.
- Strong documentation, organization, and time-management skills.
- Ability to use electronic records, email, and standard office software.
- Ability to maintain appropriate professional boundaries and exercise sound judgment in crisis situations.
- Valid driver’s license, acceptable driving record, and reliable transportation to travel throughout the community.
- Ability to complete required background study, mandated-reporter training, and other program-specific onboarding requirements.
Preferred Qualifications
- Experience working with adults referred through coordinated entry or in permanent supportive housing.
- Knowledge of Minnesota homelessness-response systems, county or Tribal service systems, Housing Support, and mainstream benefits.
- Training or demonstrated skill in motivational interviewing, harm reduction, de-escalation, overdose response, crisis planning, and eviction prevention.
- Experience securing housing and/or partnering with property managers.
- Lived experience of homelessness, recovery, disability, or system involvement.
Work Environment
- Combination of office, community-based, and client home-visit work.
- Regular local travel required.
- Agency cellphone and laptop provided
- Agency vehicles available
Why Join Us
We believe housing is the foundation for stability and dignity. We offer a highly competitive total compensation package, meaningful mission-driven work, strong team support, and an opportunity to help adults build long-term housing stability and a new chance at wellness and community.
Equal Opportunity
We are an equal opportunity employer and are committed to building a diverse, inclusive, and welcoming workplace. Reasonable accommodation is available in the application and interview process.
Pay: From $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Mileage reimbursement
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Experience:
- Case management: 1 year (Preferred)
License/Certification:
- Drivers License (Required)
- Auto Insurance (Required)
Willingness to travel:
Work Location: In person
