As a District Leader at Glo, you will lead a minimum of 4 stores in meeting their goals by providing ongoing training and coaching as well as grooming new leadership; Ensuring the salon is functioning at a level to provide the absolute best client satisfaction; have a high standard for communication and lead with positive reinforcement; and promote high energy and motivation.
Eligible for position: Master District Manager and certification
Required criteria to meet: Meet and exceed personal and store sales goals; Effectively coaches Managers in meeting sales goals; Maintains high employee satisfaction ratings and retention; Receives Glo-ing client reviews; rallies leadership team to be driven and motivated; Effectively performs all store manager duties with confidence and efficiency
In-store requirements: Scheduled full time (minimum of 40 hours/week) based on salons needs. Open and flexible availability; ability to work nights, weekends, and possible last minute shift coverage; Work at least a minimum of one night or one weekend per week unless every team member is fully trained and making their goals
Out-of-salon requirements: Mandatory weekly leadership meetings (1 hour); available to team by phone during business hours; additional outside tasks that may require your attention
Management
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Overall employee satisfaction and retention is maintained
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Daily focus on creating more great leaders
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Trains new and existing employees to Glo tannings high standards
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Consistently guide and coach staff on having Crucial Conversations
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Delivers written warnings and write ups when necessary
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Follows 5 Step Touch Point each and every time they go into salon
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Monthly One on Ones with each Store Leader
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Daily check in call with each leader to walk through daily focuses
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Weekly calls with Leadership team; provides efficient communication and support
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Zero tolerance for gossip or negative politicking
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If the location does not have a Area Manager or Store Manager, the District Manager temporarily handles the responsibilities until the position is filled with a qualified candidate
Customer Service
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Exceptional customer service throughout the entire staff
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All client issues are handled within 24-48 hours and all clients are satisfied; follow up with Guest Services for issues needing handled
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Receive only 'glo-ing' reviews on social media
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All team members are fully aware of what they can do for clients and know when to call Guest Services
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Ensure effective training on any feedback given from reviews and Guest Services was given within 24 hours
Cleanliness Maintenance
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Daily salon cleanliness and organization is being maintained up to Glo Tanning high standard
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Reviews official audit results and areas needing attention with Leaders
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Prioritizes getting down equipment fixed; follows up on and updates Maintenance issues
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Learns and Trains on how to troubleshoot equipment
Sales
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Stores meet KPI goals
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Portraying and radiating positive sales energy and motivation
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Providing recognition and praise for stand out occurrences
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Shadowing from afar Check daily sales/cameras for training purposes
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Works with low performers and provides effective shadowing
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Go over new clients and sales with employees using spa profiles and daily sales
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Distinguishing areas of missed opportunities with each employee
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Continuous education, roleplay, and training on situational experiences
Administration
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Complete weekly meeting guideline by Monday at midnight
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Oversee salon schedules and ensure they are being done properly, effectively and in a timely manner
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Inventory and hard counts are completed for each store once a week
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New hire test outs are completed properly and effectively
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Oversee and follow up on weekly time cards for employees
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Approve time off requests
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Updates, maintains, and communicates current staffing needs
- Official, unannounced store audits are being completed once a month
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Leaves thorough employee training documentation in employee files
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Traffic is being monitored daily to match staffing needs
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Payroll is monitored daily even on days when leadership team is not present
Benefits
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One week paid vacation after 6 months of employment
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Health insurance (50%) after 90 days of employment (corporate locations)
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Free membership
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50% off products
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Eligible for additional bonuses
