Studio Operations & Membership Coordinator
Revive HIIT Factory
North Arlington, NJ
Part-Time | In Person
$20 + performance opportunities
About the Role
Revive HIIT Factory is looking for a reliable, organized, people-focused Studio Operations & Membership Coordinator to help manage the day-to-day member experience and operations of our fitness studio.
You will work directly with our members, prospective members, coaches, and ownership to help keep the studio running smoothly. You will help manage membership accounts, follow up with new leads, support membership sales, solve member questions, coordinate studio events, and make sure people have a great experience from their first interaction with RHF.
We are looking for someone who is comfortable talking with people, following up, staying organized, and taking ownership of their responsibilities without needing constant direction.
What You’ll Handle: Member Experience & Membership Accounts
- Welcome members and guests as they enter the studio
- Build relationships with our members and learn who they are
- Help new members get started and understand how the studio works
- Manage membership questions, account updates, freezes, cancellations, bookings, and other requests
- Assist members with billing or account issues and make sure requests are properly followed through
- Respond to member texts, emails, phone calls, and in-person questions
- Help identify member concerns before they become bigger problems
Membership Sales & Lead Follow-Up
- Respond to new leads through phone, text, and email
- Schedule intro sessions, facility visits, and trial workouts
- Welcome prospective members when they arrive and help them feel comfortable
- Give studio tours and explain how RHF memberships and programs work
- Follow up after trial sessions
- Help prospective members choose the membership that fits them
- Track leads, conversations, appointments, and follow-ups inside our CRM
Studio Operations
- Help open or close the studio depending on your scheduled shift
- Keep the front desk, lobby, retail area, and shared spaces organized
- Monitor studio supplies, merchandise, drinks, supplements, and inventory
- Help manage waivers, forms, bookings, and studio paperwork
- Update member information and attendance when needed
- Flag facility or equipment issues for the coaching and management team
- Make sure important studio tasks are completed before leaving your shift
Community & Events
- Help coordinate member challenges, community events, and studio activities
- Assist with event registration, communication, setup, and follow-up
- Help promote upcoming RHF programs and events to members
- Build relationships with members and encourage participation
- Support local partnerships and community outreach when needed
Team Support
- Communicate clearly with coaches and management throughout the day
- Keep the team updated on member questions, account issues, leads, and scheduled visits
- Help coaches during busy session transitions when needed
- Complete assigned tasks and follow through without needing repeated reminders
Who We’re Looking For
You may be a good fit if you:
- Enjoy working with people and can start conversations naturally
- Are comfortable speaking on the phone and following up with leads
- Have strong organization and follow-through
- Can handle several small tasks without losing track of details
- Can solve basic customer service problems calmly and professionally
- Are comfortable learning CRM, scheduling, and membership software
- Show up on time and can be counted on for your scheduled shifts
- Notice when something needs attention and take care of it
- Work well in a small team where communication matters
Preferred Experience
Experience in any of the following is a plus:
- Boutique fitness studios
- Gyms or health clubs
- Membership sales
- Hospitality
- Customer service
- Retail sales
- Front desk or studio operations
- CRM or lead-management software
- Event coordination
Previous fitness industry experience is helpful but not required.
We care more about finding someone who can communicate well, stay organized, follow through, and take good care of people.
Schedule
This is a part-time, in-person position at our North Arlington studio.
Availability may include:
- Early mornings
- Daytime hours
- Evenings
- Occasional weekends or community events
Consistent availability is important.
Compensation
$20 per hour based on experience
Additional performance opportunities may be available based on membership sales and studio performance.
Work Location
Revive HIIT Factory
11-35 River Road
North Arlington, NJ 07031
In person.
Job Type: Part-time
Pay: From $20.00 per hour
Shift:
Ability to Commute:
- North Arlington, NJ 07031 (Required)
Ability to Relocate:
- North Arlington, NJ 07031: Relocate before starting work (Required)
Work Location: In person
