Job Summary
Join the Lotus Seafood team as a Front of House Team Member and be the first impression our guests remember. In this role, you will provide fast, friendly, and accurate service while creating a welcoming atmosphere for every guest. You will be responsible for taking orders, handling payments, preparing to-go orders, maintaining a clean dining area, and ensuring every guest receives an exceptional experience. Success in this position requires a positive attitude, strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment.
Essential ResponsibilitiesGuest Service
- Welcome every guest with a friendly greeting within 10 seconds of entering the restaurant.
- Answer guest questions about the menu, ingredients, spice levels, and promotions.
- Make menu recommendations and suggest add-ons, upgrades, desserts, and beverages.
- Resolve guest concerns professionally or notify a manager when necessary.
- Thank every guest and invite them to return.
Order Taking
- Accurately enter orders into the Toast POS system.
- Verify all orders before processing payment.
- Accept cash, credit card, gift card, and digital payments accurately.
- Count change correctly and follow all cash handling procedures.
- Balance your cash drawer as assigned.
Food Running & Order Accuracy
- Verify every order for accuracy before it leaves the kitchen.
- Ensure all sauces, utensils, napkins, crackers, and condiments are included.
- Clearly communicate special requests and modifications to the kitchen.
- Maintain Lotus Seafood's quality standards on every order.
Dining Room Responsibilities
- Keep the dining room clean, organized, and guest-ready at all times.
- Clean and sanitize tables, chairs, high chairs, and booths.
- Sweep and mop dining areas as needed.
- Stock beverage station, condiments, napkins, utensils, lids, straws, and sauces.
- Maintain clean restrooms and notify management of any maintenance issues.
Teamwork
- Communicate effectively with kitchen staff and fellow team members.
- Assist coworkers during busy periods.
- Complete assigned opening, shift, and closing duties.
- Follow manager instructions and restaurant policies.
Food Safety & Sanitation
- Follow all health department regulations and food safety procedures.
- Practice proper handwashing and glove usage.
- Maintain clean workstations throughout the shift.
- Report equipment issues or safety concerns immediately.
Qualifications
- Previous restaurant or customer service experience preferred but not required.
- Excellent communication and interpersonal skills.
- Friendly, outgoing, and positive attitude.
- Ability to multitask in a fast-paced environment.
- Basic math and cash handling skills.
- Reliable transportation and dependable attendance.
- Ability to stand for extended periods and lift up to 30 pounds.
- Must be able to work evenings, weekends, and holidays.
Preferred Qualifications
- Experience with Toast POS or similar point-of-sale systems.
- Experience in fast-casual or high-volume restaurants.
- Knowledge of seafood menu items and food safety practices.
- Bilingual (English/Spanish or English/Vietnamese) is a plus.
Performance Expectations
Front of House Team Members are expected to:
- Greet every guest promptly and professionally.
- Demonstrate the Lotus Seafood Steps of Service.
- Maintain order accuracy and minimize mistakes.
- Keep ticket times and guest wait times to a minimum.
- Maintain a clean and organized dining room throughout the shift.
- Follow uniform and appearance standards.
- Work as a team to ensure every guest leaves satisfied.
At Lotus Seafood, we believe every guest should receive the same level of service we would provide our own family. Every interaction matters, and every order should leave the restaurant with pride and accuracy.
Pay: $10.00 - $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
