Join Pacific Guardian Life (PGL), a trusted leader in Hawai‘i since 1961 and voted as one of Hawaii’s Best Places to Work, delivering comprehensive life insurance and employee benefits solutions. We are seeking growth-oriented professionals who are eager to make an impact and build meaningful careers in a supportive environment dedicated to continuous learning and professional development. At PGL, our mission reflects our commitment to providing security for our clients while fostering growth, opportunity, and long-term success for our employees.
The TDI Premium Accounting Specialist is primarily responsible for processing TDI premium payments, sending premium statements, and reminders for late payments.
The TDI Premium Accounting Specialist must also provide exemplary customer service by assisting with phones and emails and responding to customer requests in a timely manner. In addition, all conversation or any other means of contact with the customer should be duly documented in the policy administration system by the TDI Premium Accounting Specialist.
What You’ll Do
- Provide excellent customer service to PGL personnel, agents, and policyowners. Service policies with an emphasis on extraordinary service.
- Process daily TDI premiums accurately.
- Process daily deposits from the bank lockbox and street address mail-ins, or online billing portal.
- Assist in the mailing premium statements (all notice types).
- Review delinquent reports daily and follow-up with collections with customers in a timely manner.
- Assist in open and sorting TDI Department’s daily mail, including assisting with returned/forwarded
- mail by calling customers and updating records in the policy administration system.
- Assist with documenting and updating policies and procedures of premium collections and other pertinent premium operations.
- Process policy changes, terminations, and reinstatements.
- Process New Business applications and enter the information in GIAS.
- Assist in special projects and assignments.
What We’re Looking For
- High school diploma. Associates degree preferred.
- Minimum of two (2) continuous years of office experience. Preferably with an insurance company.
- Demonstrated ability of providing exemplary customer service.
- Strong written and verbal communication skills. Must be able to effectively communicate policy information with the public, agents and personnel at all levels of the organization.
- Well organized and attentive to detail. Must be able to prioritize work and meet critical deadlines with minimum supervision.
- Ability to be flexible and responsive to unexpected demands in the workplace. Ability to handle difficult and stressful situations effectively.
- Ability to read and interpret documents such as insurance policies, contracts, and operating and maintenance instructions.
- Proven ability to calculate and apply basic mathematical formulas. Must be able to calculate TDI recalculate premium payments.
- Ability to operate key office equipment (personal computer, 10-key calculator, typewriter, copy machine and FAX machine).
- Working knowledge of Microsoft Office Suite (Microsoft Word, Excel, and Outlook).
Why Join Pacific Guardian Life
- Work for a well-established and respected local company
- Be part of a collaborative and supportive team environment
- Opportunities for professional development and career growth
- Contribute to a company focused on protecting Hawai‘i’s families and businesses
What We Offer
We offer a comprehensive benefits package to support the health, well-being, and financial wellness of our team members. Our benefits include health and dental insurance, group life insurance, paid vacation, holidays, and sick leave, as well as profit sharing and a 401(k) retirement plan. We’re committed to providing a supportive work environment that values both your personal and professional growth.
Salary: $20 – $21/hour
Job Type: Full-time
Resumes may be submitted to:
Pacific Guardian Life
Attn: Human Resources
1440 Kapiolani Blvd., Suite 1700
Honolulu, HI 96814
E-mail: [email protected] (link sends e-mail)
Fax: (808) 942-1280
For more information, please feel free to contact a member of our Human Resources department at (808) 955-2236.
We offer competitive compensation and benefits packages.
No relocation assistance provided.
This organization participates in E-Verify.
Job Type: Full-time
Pay: $20.00 - $21.00 per hour
Ability to Commute:
- Honolulu, HI 96814 (Required)
Ability to Relocate:
- Honolulu, HI 96814: Relocate before starting work (Required)
Work Location: In person
