Grow with us...
Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
Grow with us...
Starwood Hotels, an affiliate of global private investment firm Starwood Capital Group, is a hotel brand management company that operates Treehouse Hotels.
Treehouse was founded on the ideas that inspire a child to build a treehouse. Adventure, independence, cozy spaces and repurposing crafty things are what make a place warm and special. That’s why every Treehouse Hotel celebrates found objects, nostalgic tunes, handmade details and locally sourced treats.
At Treehouse, every detail is imagined through the carefree, optimistic lens of childhood and balanced with a distinctly modern sensibility. With attentive service, locally inspired fun amenities, thoughtful programming and several food & beverage offerings, Treehouse Hotels are about playfulness and freedom. The first of the brand’s portfolio, Treehouse Hotel London opened in November 2019.
POSITION OVERVIEW
Greet guests as they arrive to/from the property and assist them with luggage. Transport guest luggage to/from guest rooms. Escort guests to rooms and inform guests of all hotel services and features.
PRINCIPLE DUTIES AND RESPONSIBILITIES
Transport guest luggage from the point of arrival at the hotel to their assigned room, from the current room to the reassigned room for room changes, and from their room to the point of departure from the hotel. Use of golf cart may be required to transport guests and luggage.
Correctly tag, store and retrieve luggage from the holding room (If a room has checked out and a new guest has checked in waiting for a vacant dirty room to be cleaned, luggage for the new guest may be stored in the guest room closet or on the luggage rack).
Greet, welcome, and acknowledge all guests by name and respond to their requests courteously and professionally, always using professional language. Remain attentive to the needs of all guests, providing them with dependable, punctual, and enthusiastic service. Provide courteous, friendly, and efficient service to all internal and external guests. Thank guests with genuine appreciation.
QUALIFICATIONS & SKILLS
REQUIRED:
Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property.
Ability to grasp, push, or pull heavy loads, and lift and/or carry or otherwise move packages, boxes, and luggage weighing up to 75 lbs. continuously throughout the shift.
Flexibility to meet the demands of a 24-hour operation. Due to the nature of the hospitality industry, team members may be required to work varying schedules, including holidays and weekends to accommodate the business and demands of the property.
About you...
Passionate about guest service, enjoys physical work and has previous similar work experience.
Previous customer or guest service experience, a team player, hard worker, and detail oriented.
Is flexible and willing to meet the demands of a 24-hour operation.
About us…
Within Treehouse Sunnyvale, every detail is imagined through the carefree, optimistic lens of childhood and balanced with a distinctly modern sensibility. With attentive service, locally inspired fun amenities, thoughtful programming, and reimagined culinary delights. We are about playfulness and freedom.
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfilment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:
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Designed by Nature work environment.
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Health & Wellness- Competitive Medical, Dental & Vision, and EAP program
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Retirement Planning
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Paid Personal Days
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Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
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SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
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Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!
About us...
As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
$21.00 - $24.00
Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.
