Oversee Site Operations: Manage all day-to-day janitorial operations at Tampa International Airport, ensuring contract requirements, quality standards, and client expectations are consistently met.
Staff Leadership: Supervise, lead, and develop a large overnight workforce of 50–70+ employees. Provide coaching, training, performance evaluations, corrective action, and ongoing support to ensure operational excellence.
Scheduling & Workforce Management: Create and adjust nightly staffing schedules, assign cleaning routes and work zones, and ensure adequate coverage across all assigned areas. Effectively manage call-outs, no-shows, overtime, and staffing shortages while maintaining service levels.
Quality Control: Conduct routine inspections, walkthroughs, and quality audits to verify compliance with cleaning standards, airport regulations, and contract specifications. Document deficiencies and ensure corrective actions are completed promptly.
Client Communication: Serve as the primary point of contact for airport representatives and client management. Respond professionally to client concerns, requests, and feedback while maintaining strong working relationships.
Operational Reporting: Complete daily shift reports, incident logs, staffing reports, equipment reports, and operational documentation. Communicate staffing, safety, quality, and operational issues promptly to upper management.
Inventory & Equipment Management: Oversee inventory levels of cleaning supplies and equipment. Ensure all equipment is properly maintained, operational, and available for nightly operations.
Safety Compliance: Enforce OSHA safety regulations, PPE requirements, and company safety policies. Conduct regular safety meetings and ensure all employees follow established safety procedures.
Training & Employee Development: Train new hires and provide ongoing coaching on proper cleaning techniques, equipment operation, safety procedures, and company expectations. Foster a culture of accountability, teamwork, and continuous improvement.
Contract Compliance: Ensure all janitorial services meet contractual obligations, service-level agreements, and company performance standards while maintaining operational efficiency.
Problem Resolution: Address employee concerns, operational challenges, client issues, equipment failures, and emergency situations quickly and effectively to minimize service disruptions.
Team Collaboration: Promote a positive, professional, and collaborative work environment while encouraging accountability, communication, and respect among all team members
