Business Service Center – Customer Support Representative Openings
Job Summary
The Business Service Center Service team is focused on delivering an exceptional experience to business clients and internal partners. This role supports a variety of Treasury Management products and services and serves as a primary point of contact for questions, troubleshooting, issue resolution, and client education.
The ideal candidate is customer focused, comfortable working in a fast-paced environment, and able to take ownership of client needs from initial contact through resolution.
Key Responsibilities
- Respond to inbound inquiries from business clients and internal partners regarding Treasury Management products and services
- Provide support for products such as Commercial Online Banking, Lockbox Services, Cash Vault, Remote Deposit Capture, Positive Pay, Wires, and ACH Origination
- Research and resolve client questions and issues using internal systems, resources, and documentation
- Take ownership of client issues from initial contact through final resolution
- Escalate more complex issues to the appropriate internal teams when needed
- Handle inbound call volume while maintaining a high level of professionalism and customer service
- Educate clients and internal partners on available products, system functionality, and best practices
- Maintain knowledge of relevant products, processes, policies, procedures, and systems
- Document client interactions and resolutions accurately
- Perform additional operational and customer support responsibilities as needed
Required Qualifications
- 1+ year of customer service, client support, operations, or related professional experience
- Strong verbal and written communication skills
- Comfortable speaking with clients over the phone and handling a consistent inbound call volume
- Strong computer skills and ability to learn multiple systems
- Strong problem-solving, attention to detail, and organizational skills
Preferred Qualifications
- Previous banking, financial services, or business client support experience
- Experience supporting commercial banking, Treasury Management, cash management, deposit operations, credit card services, or similar financial products
- Previous experience working with business or commercial customers
- Prior call center, customer service, clerical, data entry, or operations experience
- Associate's or Bachelor's degree
Pay: $17.00 - $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
