Role and Responsibilities:
The Trainer II / Lead Trainer serves as the lead facilitator and curriculum developer for the Training Department. This position is responsible for delivering engaging instructor-led and virtual training programs across multiple lines of business while developing, maintaining, and enhancing training curriculum, learning resources, and Learning Management System (LMS) content.
The Training Specialist II acts as a subject matter expert and mentor to other trainers, partnering with Operations, Compliance, Quality, Human Resources, and department leaders to ensure employees receive consistent, accurate, and effective training that supports operational excellence and client requirements.
This position does not have direct supervisory responsibilities but may provide guidance, coaching, and support to other trainers and basic class management expectations.
Key Responsibilities:
Training Facilitation
Qualifications:
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Associate's degree in education, Communications, Organizational Development, a related field preferred, or the equivalent combination of education and experience may considered.
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Minimum of three (3) years of corporate training, adult education, or instructional experience.
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Experience facilitating classroom and virtual training.
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Experience creating or maintaining training curriculum.
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Experience supporting multiple business lines or departments preferred.
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Experience utilizing Learning Management Systems (LMS) preferred.
North End Teleservices will offer a comprehensive benefits package. Compensation is commensurate with skills and experience.
Why North End Teleservices?
At North End Teleservices, we value creativity, innovation, and a deep understanding of our business and clients. As a Training Specialist II, you will have the unique opportunity to shape how we communicate our value and vision, directly influencing the success of our business. Join us and be part of a team that thrives on collaboration, creativity, and making a real impact for our clients and communities.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Regular attendance and punctuality are vital attributes for all employees and critical for our staff as we are the role models for our organization and future leaders. It is important for employees to attend work regularly and to arrive at work on time, because failure to do so detrimentally affects employee morale and productivity throughout North End Teleservices, LLC.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
North End Teleservices is an equal opportunity employer and is committed to diversity in its workforce. North End Teleservices recruits qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law.
