SCOPE AND PUPRPOSE:
The Honor Bar Attendant is responsible for maintaining, replenishing, and presenting all in-room honor bars and refreshment amenities throughout the resort while delivering exceptional luxury hospitality standards. This position ensures all guest room honor bars are accurately stocked, inventoried, billed, and presented in immaculate condition. The Honor Bar Attendant plays an important role in enhancing the guest arrival experience through attention to detail, organization, and operational excellence. Working collaboratively with Housekeeping, Front Office, Food & Beverage, and Purchasing, the Honor Bar Attendant ensures inventory accuracy, product freshness, and timely replenishment while maintaining the highest standards of cleanliness, quality, and guest satisfaction.
MAIN DUTIES AND RESPONSIBILITIES:
- Stock, replenish, and maintain all in-room honor bars according to established hotel standards.
- Accurately record all honor bar consumption and submit charges promptly using the hotel's property management system.
- Inspect guest room honor bars daily to ensure cleanliness, organization, presentation, and product quality.
- Rotate inventory using FIFO (First In, First Out) practices to ensure product freshness and minimize waste.
- Monitor expiration dates and remove damaged, expired, or compromised products immediately.
- Maintain accurate inventory counts and assist with weekly and monthly inventory reconciliation.
- Restock honor bar storage areas and maintain organized inventory rooms.
- Coordinate with Purchasing and Food & Beverage regarding inventory shortages and ordering needs.
- Report discrepancies, damaged products, equipment issues, or billing concerns to leadership immediately.
- Ensure all honor bar pricing and product offerings remain consistent with hotel standards.
- Deliver guest-requested snacks, beverages, and amenities promptly and professionally.
- Assist with VIP arrivals by preparing specialty amenities and customized refreshment presentations.
- Maintain cleanliness and sanitation of storage areas, carts, refrigerators, and equipment.
- Follow all food safety, sanitation, and alcohol handling procedures.
- Maintain guest privacy and confidentiality while servicing occupied guestrooms.
- Support Housekeeping and other operational departments during periods of high occupancy or business demands.
- Perform additional responsibilities as assigned to support resort operations.
