Business Contact (BC) – Operations Manager
Company: Southern Lane Freight Inc (FedEx Ground ISP)
Location: Bryan, Texas
Job Type: Full Time (Monday through Saturday)
Compensation: $52,000 – $67,600 + Performance Bonuses
The Opportunity
Southern Lane Freight Inc is looking for a decisive, hands-on Business Contact (BC) to lead our fleet operations. In the FedEx Ground ecosystem, the BC is the heartbeat of the company. You aren't just managing drivers; you are managing a complex logistics machine where safety, service, and efficiency are the primary metrics of success.
Core Responsibilities
- Operational Execution: Oversee daily dispatch, ensuring all routes are optimized and depart on schedule.
- Performance Management: Monitor key FedEx service metrics and VEDR (camera) safety scores. Provide real-time coaching to drivers to maintain "Gold or Silver" service performance levels.
- Contingency & Strategy: Develop and execute backup plans for call-outs, peak season volume, and mechanical issues to ensure 0% service failure.
- Personnel Leadership: Lead the recruitment, onboarding, and continuous training of a professional driver fleet. You set the culture of accountability and safety.
- Fleet Oversight: Coordinate with vendors for preventative maintenance and rapid-response repairs to minimize vehicle downtime.
- Terminal Liaison: Act as the primary point of contact for FedEx station management, resolving issues professionally and maintaining a strong partnership.
Qualifications
- Proven Experience: Prior experience as a FedEx Ground BC or Manager is highly preferred. Candidates with experience in high-volume fleet logistics (30+ vehicles) will be prioritized.
- Tech Literacy: Proficiency in routing software (e.g., FedEx Route Optimization, GroundCloud, Beans Route etc.), fleet management tools, and payroll platforms.
- Leadership Presence: Ability to lead a diverse team and make high-pressure decisions during early morning dispatch hours.
- Compliance Expert: Deep understanding of DOT regulations and safety protocols.
- Local Knowledge: Familiarity with the Bryan/College Station area is a significant plus for route optimization.
Why Join Us?
- Stability & Growth: We are a rapidly expanding operation with opportunities for professional advancement.
- Incentives: Beyond a competitive base salary, we offer performance-based bonuses tied to safety and service excellence.
- Benefits: Paid Time Off (PTO) and a collaborative work environment.
Pay: $1,000.00 - $1,300.00 per week
Benefits:
Work Location: In person
