The service advisor's responsibilities include greeting customers, listening to requests, writing service tickets, scheduling appointments, estimating costs, verifying insurance. The service advisor will ensure customer service by working with customers to determine their unit issues and problems, determining the repair timeline, and working with technicians to convey the customers concerns with accurate repair descriptions. You will be responsible for calling customers to advise them about service changes/issues and maintaining positive customer relationships to ensure repeat business. You will be responsible for ensuring all details on services rendered and costs are related to customers. You will also be responsible for ensuring you stay current on all necessary training classes and certifications which are offered in-house.
Job Type: Full-time
Pay: $32,000.00 - $50,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
