At Cross Company, we don’t just show up for work—we show up for a company we actually own. As a 100% employee-owned industrial technology leader, we provide specialized expertise in automation, hydraulics, precision measurement, and more that keeps the world’s manufacturers moving.
We operate on the principle of
Servant Leadership: we hire smart, driven people and then get out of their way so they can do what they do best. When you join the Cross team, you aren't just an employee; you’re an
owner-associate in a stable, transparent, and high-performance environment where your voice truly matters.
Job Summary:
This critically important office position is where communication, customer service, multitasking, and strong organizational skills merge to provide results for the customers and the business. A successful Service Coordinator works closely with the Service Manager, technicians, and customers to schedule installations, to make service quotes, and to communicate with both internal and external customers on their service and product requirements. A successful candidate must be able to multitask, have a sense of urgency, be detail oriented, and have a strong work ethic.
Duties and Responsibilities:
Setup new prospects in Netsuite. This includes sending credit apps, standard level of service forms, tax ID forms, etc. Files or forwards all forms to corporate as required. Ensures appropriate customer information and notes are reflected in Netsuite to include the level of service, calibration intervals, data requirements, and customer contact info.
Completes, per set guidelines, all in shop repairs, to include check in, repair, calibration and shipping where skill set allows.
Minimum Requirements / Qualifications:
Associates Degree preferred
Computer competent with standard software packages including MS Word, Excel, Outlook
Must be able to multitask, have a sense of urgency and great organizational skills, be detail oriented, and have a strong work ethic
Dispatcher experience preferred
Core Competencies:
Commitment to Excellence - Check your work
Customer Relationship Management - communicate with customers to deliver better service
Team Building
Physical Demands of the Position:
Must be able to walk, talk, hear, sit, stand, use hands repetitively
Stoops and bends below knee level 1 – 2 times an hour
Lifts and carries 10 pounds repetitively
Lifts and carries less than 50 pounds but greater than 25 pounds occasionally
Pushes / pulls objects greater than 25 pounds occasionally
Reaches out
Reaches overhead
