Client Solutions Manager
Experience in DME, HME, or healthcare revenue cycle operations is essential. The Client Solutions Manager owns the client relationship from onboarding through long-term success. This role is the bridge between client needs and the engineering team, responsible for understanding each client's revenue cycle operations, mapping their workflows, and translating those requirements into clear specifications. After launch, the Client Solutions Manager serves as the primary point of contact, managing the relationship, ensuring client satisfaction, and driving growth.
Essential Duties and Responsibilities
Onboarding and Engagement
- Lead client kickoffs and develop a thorough understanding of each client's current operations.
- Map current-state and desired-state workflows across intake, operations, and full-revenue cycle activities.
- Set clear expectations with clients regarding timelines, deliverables, and process.
- Will be involved in sales conversations and the process as appropriate.
Process Mapping and Engineering Liaison
- Translate client needs into clear, structured workflow diagram and/or requirements.
- Own the feedback loop between the client and engineering through tailoring and launch.
- Validate that delivered work matches client requirements before sign-off.
- Identify scope changes early and manage tradeoffs with both client and engineering.
Ongoing Account Management
- Serve as the point of contact for assigned clients following launch.
- Resolve client issues promptly and be the point of contact for questions.
- Surface expansion opportunities such as new bots, workflows and requests.
Qualifications
- Experience in DME, HME, or healthcare revenue cycle operations.
- Strong understanding of claims, remittance, eligibility, and authorization workflows.
- Demonstrated ability to map a real-world process and document it as clear written requirements.
- Excellent communication skills across both non-technical clients and technical engineering teams.
- Organized, proactive, and able to own client relationships independently.
- Hands-on experience with Brightree.
- Familiarity with data platforms, reporting tools, or workflow automation.
- Prior client success, account management, or implementation experience in healthcare SaaS.
Key Competencies
- Client focus and relationship ownership.
- Translating between business needs and technical execution.
- Organization and follow-through.
- Clear written and verbal communication.
- Problem solving and proactive issue resolution.
Pay: $65,000.00 - $95,000.00 per year
Benefits:
- 401(k) matching
- Paid time off
- Work from home
Work Location: Remote
