Job Description
We are seeking a friendly and efficient Customer Service Representative to join our team at our Mascoutah, United States location. As the first point of contact for our customers, you will play a crucial role in ensuring customer satisfaction and maintaining our reputation for excellent service.
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Answer incoming phone calls promptly and professionally
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Take accurate food orders and input them into our ordering system
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Process cash and card transactions efficiently
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Provide exceptional customer service, addressing inquiries and resolving issues
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Assist in pizza preparation as needed
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Maintain a clean and organized work environment
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Collaborate with team members to ensure timely order fulfillment
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Handle multiple tasks simultaneously during busy periods
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Lift and move items weighing up to 25 lbs.
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Adhere to all company policies and food safety regulations
Qualifications
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Excellent phone communication and customer service skills
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Ability to take accurate orders and handle cash transactions
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Basic computer skills and familiarity with point-of-sale systems
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Strong multitasking abilities and efficiency in a fast-paced environment
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Flexibility to work various shifts, including weekends and holidays
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Physical ability to stand for extended periods and lift up to 25 lbs.
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Positive attitude and team-oriented mindset
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Attention to detail and ability to follow directions precisely
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Stress management skills and ability to remain calm under pressure
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Food handling certification (preferred, or willingness to obtain)
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High school diploma or equivalent (preferred)
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Previous customer service experience is a plus, but not required
Additional Information
All your information will be kept confidential according to EEO guidelines.
