IT Helpdesk Professional: Law Firm with 11 regional offices is seeking an experienced IT Helpdesk Professional to support desktops, applications, legal/litigation-specific tasks and services.
Combined with great customer service and problem-solving skills, the ideal candidate displays professional communication skills, the ability to organize, multi-task, and plan work to meet deadlines. Using good judgment, high attention to detail and accuracy, candidate works toward completion of problems to resolution, in a variety of work situations.
In this position, you will communicate with users, desk side and remotely, to efficiently troubleshoot issues, provide advice or solutions, single-handedly, or in concert with co-workers.
The desire/ability to self-study our strategic applications, work independently, with a will to assume responsibility, contributes to your success in our ever-evolving environment.
The ability to travel to regional offices is also required.
Desired software support experience includes Microsoft Windows based applications including, but not limited to the MS Office Suite, iManage, pdfDocs, Citrix, BigHand Digital Dictation, O365, JurisSuite, ShareFile, MS Windows VPN and a variety of remote meeting platforms.
A preferred candidate will have 2+ years of experience in the field of technical support and digital document management to be considered for this position and experience in a law firm is desired.
Our benefits include a competitive salary, healthcare benefits and 401K. If you are looking for a place to grow professionally, email your resume and cover letter.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Work Location: In person
