Job Overview
In this employee and customer-facing role, you will be responsible for the smooth running of sales, customer service, and showroom operations at our Peoria location as well as the exceptional support of our customers and clients. As the primary contact for internal and external communications, you will play a vital role in contributing to our success.
Duties and Responsibilities
- Oversee the day-to-day operations of the office in Peoria, IL, US, which includes managing phone calls, handling correspondence, and managing a small, distributed sales/customer service staff.
- Act as the Sales Floor Lead, working with customers and clients in a positive manner.
- Act as the primary point of contact for clients and visitors, addressing inquiries and concerns professionally.
- Represent the organization at local events and opportunities to reach new clients.
- Work in tandem with the General Manager to ensure the smooth operation of business.
- Work with Chicago Accounting support to process invoices, manage petty cash effectively and reconcile bank statements in Peoria, IL, US.
- Work with Chicago HR support to coordinate employee events, training, and support.
- Act as a super-user in the ERM system (currently ECI M1), updating information, processing orders and returns, and analyzing data.
- Manage the Customer Service and Sales teams, providing support and performance management/feedback.
Required Skills/Abilities:
- A Service Mindset towards co-workers and customers
- Ability to be onsite at our Peoria office or offsite sales-driven events Monday-Friday.
- Strong organizational skills and the ability to multitask effectively in a dynamic environment
- Exceptional verbal and written communication abilities
- Proficiency in Microsoft Office and familiarity with ERP or CRM software.
_ Education and Experience:_
- 5+ years’ experience in Sales, Customer Service, and Office Management
- 2+ years’ experience managing teams
_ Physical Requirements:_
- Sitting; Standing
- Must be able to lift up to 25 pounds at times.
Job Type: Full-time
Pay: $52,000.00 - $58,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you willing to undergo a drug screening test as a condition of employment?
Ability to Commute:
- Peoria, IL 61603 (Preferred)
Work Location: In person
