Position: Service Manager for Westwinds Apartments - Annapolis, MD
Role Overview
As a Service Manager for this community, you will help maintain the physical integrity of this beautiful apartment community with 210 apartment-homes. We own and operate the property.
Competitive pay + $750.00 per month rent discount for live-on (if desired) + quarterly team bonus + Health/Dental/Vision/401k matching + on-call appreciation bonus
Most Important Responsibilities
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Demonstrate important leadership qualities and take initiative to help plan and execute service maintenance activities on the property, i.e. scheduling tasks and ordering supplies.
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Ability to independently troubleshoot maintenance concerns, seek contractor assistance only when necessary and communicate action plan to your team and the residents.
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Strong attention to detail and follow-up to ensure quality of final work product.
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Maintain curb appeal to CRC standard.
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Must exhibit a high level of customer service.
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Demonstrated ability to manage work order reports, scheduling of turn related tasks and working hand in hand with the office to manage communications with residents when necessary.
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Work closely with the Community Manager to communicate the mechanical/technical aspects of the community and make good decisions best suited for the resident and community.
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Train and develop service team members.
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Manage all expenses to stay within the budget.
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Maintain strong vendor relationships and ensure they are upholding our standards.
Most Important Qualifications
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Minimum 2-3 years of Service Manager experience in multifamily preferred.
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EPA required
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Technical skills should include the ability to troubleshoot/repair/maintain HVAC components, appliance repair, carpentry, plumbing, electrical and all general CRC maintenance requirements.
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Ability to assess and address problems quickly, good organization skills and strong follow up.
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Basic computer skills relevant for the role highly preferred.
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Must be a go-getter with strong communication and customer service skills.
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Vehicle, driver’s license, tools, participate in the on-call rotation.
Privately-held family company, founded in 1960. We own and operate everything in our portfolio and invest in the long-term.
Certified as a Top Workplace Nationally for the past several years recently.
EOE
