Description:
Summary:
We are seeking a compassionate, organized, and detail-oriented Front Desk / Medical Assistant to join our psychiatry practice. This role supports both front office operations and clinical workflows to help deliver high-quality mental health care. The ideal candidate will provide excellent patient service, assist providers with patient care activities, maintain accurate records, and protect patient confidentiality at all times.
Key Responsibilities:
Clinical Support:
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Assist psychiatrists, nurses, and other clinical staff with patient assessments, visit preparation, and care coordination.
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Prepare patients for appointments, including obtaining vital signs, updating medical histories, and documenting relevant information accurately.
Administrative Duties:
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Schedule, confirm, and manage patient appointments while maintaining an organized appointment calendar.
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Answer phone calls, respond to patient inquiries, and route messages promptly and professionally.
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Process patient information and maintain accurate medical records in compliance with HIPAA and practice policies.
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Support insurance verification, prior authorizations, billing inquiries, and other administrative tasks as needed.
Front Desk and Patient Service:
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Greet patients and visitors warmly, assist with check-in and check-out, and ensure a positive patient experience.
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Verify demographic and insurance information, collect required forms, and communicate next steps clearly to patients.
Patient Care:
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Provide compassionate support to patients and their families during visits.
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Provide general information about office procedures, treatment plan follow-up, medication refill processes, and available mental health resources within scope of role.
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Assist with referrals, records requests, and coordination with outside providers or agencies as directed.
Team Collaboration:
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Collaborate with providers and administrative staff to support efficient patient flow and continuity of care.
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Participate in team meetings, follow established protocols, and contribute ideas for improving practice operations.
Requirements:
Qualifications:
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High school diploma or equivalent required; Medical Assistant certification preferred.
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Previous experience in a psychiatric, behavioral health, medical office, or patient-facing healthcare setting preferred.
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Medical Assistant certification strongly preferred.
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Excellent communication, customer service, organization, and interpersonal skills.
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Ability to handle sensitive and confidential information with professionalism and discretion.
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Proficiency with electronic health record systems, scheduling software, and standard office technology.
Key Competencies
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Analytical and problem-solving skills
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Attention to detail and accuracy
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Time management and prioritization
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Customer Service Orientation
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Professional communication
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Team collaboration
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Confidentiality and compliance awareness
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Ability to view and enter data accurately into electronic systems.
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Ability to communicate effectively by phone, email, and in person.
Physical requirements:
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Prolonged periods of sitting at a desk
