Job Openings:
- Fixed Operations Multi Dealership
- Service Manager Luxury Dealership.
- Service Manager Tier One Import Dealership with Trucks / SUV's
- Five Openings in SW & Eastern Washington, Oregon & Montana
Compensation Based on Experience Level
Featured Job: Tier One Import with Leading Trucks & SUV's
Are you a high-energy leader who thrives in a fast-paced environment? We are seeking a Service Manager to lead our service department to the next level. You won’t just be managing repair orders; you will be the "heartbeat" of the dealership—driving profitability, mentoring a team of elite technicians and advisors, and ensuring every customer leaves with a 5-star experience.
Key Responsibilities
- Operational Excellence: Oversee daily shop operations, ensuring a smooth workflow between the service drive and the bays to maximize technician productivity.
- Team Leadership: Recruit, train, and mentor service advisors and technicians. You are responsible for building a culture of accountability and continuous improvement.
- Financial Management: Monitor and control departmental KPIs, including Effective Labor Rate (ELR), Hours per Repair Order (H/RO), and shop supplies expense.
- CSI Mastery: Actively manage customer relations. You will be the point of escalation for concerns, turning "tough" situations into long-term brand loyalty.
- Compliance & Safety: Ensure the shop meets all manufacturer warranty requirements and adheres to OSHA and environmental regulations.
Qualifications
- Experience: 3–5+ years of experience in automotive service management (Dealership experience preferred).
- Tech-Savvy: Proficiency with DMS (e.g., CDK, Reynolds & Reynolds) and digital inspection tools.
- Leadership: Proven track record of hitting performance targets while maintaining high employee retention.
- Communication: Exceptional verbal and written skills; ability to explain complex repairs to non-technical customers.
- Credentials: Valid Driver’s License and clean driving record are mandatory. ASE or manufacturer certifications are a major plus.
Benefits
- Competitive base salary with aggressive performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- 401(k) with company matching.
- Paid Time Off (PTO) and professional development/certification reimbursement.
- Employee discounts on vehicle purchases and service.
Compensation Based on Experience Level
Job Type: Full-time
Pay: Up to $180,000.00 per year
Benefits:
Work Location: In person
