Company Overview
We are a growing pediatric speech therapy clinic dedicated to helping children and families thrive through compassionate, high-quality care. Our team is collaborative, supportive, and passionate about creating a positive experience for every family who walks through our doors.
Job Overview
We are seeking a warm, organized, and dependable Front Desk Receptionist to serve as the first point of contact for our patients and families. This role is essential in ensuring excellent customer service and smooth day-to-day clinic operations.
Responsibilities
Patient & Family Support
- Welcome and check in patients and families with professionalism and warmth
- Answer phones, emails, texts, and patient inquiries in a timely manner
- Schedule, confirm, and manage patient appointments
- Provide families with basic information regarding services, scheduling, and clinic policies
- Assist with new patient onboarding and intake processes
- Coordinate communication between therapists and families
Administrative Duties
- Maintain accurate patient records and documentation within the EMR system
- Scan and upload documents into patient charts
- Collect copays, deductibles, coinsurance payments, and deposits as needed
- Assist with appointment cancellations, rescheduling, and waitlist/flex scheduling
- Support therapists and administrative staff with daily operational tasks
- Assist with insurance verification and benefits coordination as needed
Clinic Operations
- Maintain a clean, organized, and welcoming front office environment
- Monitor schedules and support smooth patient flow throughout the day
- Help ensure accurate attendance and appointment tracking
- Support overall clinic efficiency and team communication
Qualifications
- High school diploma required; associate degree or higher preferred
- Previous front desk, medical office, or customer service experience preferred
- Strong communication and interpersonal skills
- Excellent organization and attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Comfortable using scheduling software, EMR systems, and general office technology
- Experience in a healthcare, therapy, or pediatric setting
- Familiarity with insurance verification or medical scheduling
- Bilingual (Spanish)
What We’re Looking For
The ideal candidate is:
- Friendly, professional, and compassionate
- Highly organized and dependable
- Comfortable managing multiple tasks at once
- A proactive problem-solver
- A positive team player who enjoys working with children and families
Schedule
- Full-time
- Monday–Friday
- Typical shifts scheduled between 8:00 AM – 6:00 PM
Benefits
- Competitive pay based on experience
- Paid time off (PTO)
- Paid holidays
- Health insurance contribution
- 401(k) options
- Supportive team environment
Why Join Our Team?
At our clinic, you’ll be part of a mission-driven team making a meaningful impact in the lives of children and families every day. We value teamwork, positivity, professionalism, and creating a workplace where employees feel supported and appreciated.
Pay: $19.00 - $21.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Application Question(s):
- Ability to multitask and prioritize in a fast-paced environment
- Comfortable using scheduling software, EMR systems, and general office technology
Experience:
- front desk medical office: 2 years (Required)
Language:
Work Location: In person
