Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and provide exceptional customer service to ensure a positive experience during their stay. This is a great opportunity for individuals with a passion for hospitality and excellent communication skills.
Duties:
- Greet guests with a warm and welcoming attitude
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist with reservations and manage room assignments
- Maintain accurate records of guest accounts and transactions
- Process payments and handle cash transactions
- Answer phone calls and direct them to the appropriate department or staff member
- Assist with night audit duties as required
- Ensure the front desk area is clean, organized, and presentable at all times
Qualifications:
- Previous experience in customer service or hospitality is preferred
- Excellent interpersonal and communication skills
- Strong attention to detail and organizational abilities
- Proficient in using computer systems and software applications
- Bilingual language skills are a plus
- Knowledge of hotel operations and front desk procedures is an asset
- Ability to handle difficult situations with patience and professionalism
We offer competitive pay based on experience. This is a Part-time position with opportunities for career advancement within the hospitality industry. If you are passionate about providing exceptional guest service and thrive in a fast-paced environment, we would love to hear from you.
Note: All positions must be paid, including internship positions.
Job Type: Part-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Free parking
- Referral program
Application Question(s):
- Do you have previous hotel front desk or hospitality experience? If yes, please briefly describe your experience.
Ability to Commute:
- Trophy Club, TX 76262 (Preferred)
Work Location: In person
