AssuranceSD is a mission-driven organization providing administrative services that enable individuals to take
ownership over their personal care services, ensuring that they receive quality and comprehensive care with
minimal disruption. Our mission is to help strengthen communities through enabling individuals to elect and
manage their own care programs, including how, when, where and who delivers these services. This helps care
recipients retain their dignity during what are often challenging times and ensures they receive the most
appropriate services for their specific situation. Through facilitating self-directed home and community-based
services, AssuranceSD improves the standard of home care available to aging seniors as well as individuals with
special needs.
General Responsibilities:
An Associate II position requires great communication skills to interact with customers and colleagues.
Dedication to maintaining high levels of accuracy and efficiency will directly contribute to ASD’s mission of
providing exceptional customer service to our customers and providers. The goal is to ensure the Veteran,
Personal Care Worker and Vendor receive efficient, complete, and timely onboarding. The Associate II position
requires limited direction while preparing and processing fiscal activities and other transactions to ensure
compliance with federal, state, waiver, and funding agency guidelines.
Essential Duties and Responsibilities:
- Manages and oversees Veteran caregiver enrollment through lifecycle.
- Enter documents accurately into FMS systems efficiently and timely.
- Reviews all documents for completeness and accuracy, obtaining missing information as necessary
- Effectively communicates professionally with Veterans, Caregivers, Case Managers and funding agencies.
- Leads and/ or manages multiple projects and work assignments
- Provides timely and accurate communications to stakeholders at all levels.
- Assist Veterans/PCW with completing an array of program-specific documents (i.e. onboarding documents, timesheets)
- Follows up on any missing or incomplete documents with Veterans, PCW and or Case Managers in atimely manner.
- Ensure all timesheets are reviewed and processed by the payroll deadlines
- Review timesheets after they have been processed to ensure all payroll issues are resolved before payroll runs.
- Maintains an excellent rapport with participants/veterans, workers, and or case managers
- Produces, reviews and analyzes reports as necessary and providing feedback to management when opportunities for process improvements arise
- Maintains proficiency in Outlook and Microsoft Office with a specific focus on Microsoft Excel
- Work with limited direction, demonstrating excellent time management skills.
- Performs other duties as assigned or needed
Who You Are:
- Ability to effectively use computer software including Microsoft Outlook, Word, Excel and HR software
- General math, clerical, data entry, and customer service.
- Proficiency in Outlook and Microsoft Office with a specific focus on Microsoft Excel.
- Work independently, with limited direction, and excellent time management skills.
- Manage multiple projects and work assignments
- Experience providing customer experience to Participants, Caregivers and Clients
- Experience with referral enrollment, ideally at an FEA/ FMS
Equal Employer Opportunity Statement:
We are an equal opportunity workplace, committed to equal employment opportunity regardless of race, color, religion,
national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender
identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.
Disclaimer:
This job description outlines the general work required to execute core job responsibilities effectively. It is not intended to be comprehensive inventory of all duties, responsibilities, expectations, and qualifications required of employees assigned to this job. Duties may change, and should be expected to change, at the Company’s discretion, as the business and this role evolves. Nothing herein is intended or establishes a contract of employment or Employment Agreement whatsoever and all employment remains “at will.
