Job Overview
Would encourage dealership experience.
We are seeking a dedicated and personable Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for our clients, providing exceptional support and ensuring customer satisfaction. The ideal candidate will possess excellent communication skills, a friendly demeanor, and the ability to handle multiple tasks efficiently. Bilingual abilities and experience in call center environments are highly valued. This position offers an opportunity to develop your customer service expertise within a dynamic and supportive organization.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, or chat
- Provide accurate information regarding products, services, and account details
- Assist customers with troubleshooting issues and resolving complaints effectively
- Process orders, returns, and exchanges accurately using data entry skills
- Maintain detailed records of customer interactions and transactions in CRM systems
- Follow up with clients to ensure their needs are met and issues are resolved
- Handle cash transactions when necessary with proper cash handling procedures
- Support outbound calling campaigns to engage with potential or existing clients
- Collaborate with team members to improve service delivery and client satisfaction
Requirements
- Proven experience in customer support, call center, or client services roles is preferred
- Strong communication skills, including phone etiquette and active listening abilities
- Multilingual or bilingual proficiency (English plus additional languages) is a plus
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general computer skills
- Ability to perform data entry accurately and efficiently with good typing speed
- Excellent analysis skills to assess customer needs and provide suitable solutions
- Experience with sales techniques is advantageous but not mandatory
- Ability to handle outbound calling campaigns effectively
- Strong interpersonal skills with a focus on customer satisfaction and problem resolution
Pay: From $13.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
