Experienced Commercial MCA account collector needed, only experienced Commercial MCA collectors need apply. Bilingual is a huge plus
Collections, negotiations, contact business owners/merchants, skip tracing, account tasks, UCCs, debt negotiations, etc
Perform collection calls & send out emails/SMS to commercial customers regarding returned ACH transactions
· Log/Document all correspondence, and follow up as required
· Maintain strong internal and external customer relations and follow up on any necessary information needed to obtain updated banking information
· Identify and negotiate approved rejected ACH arrangements on active accounts within collection guidelines and maintain a strong customer relationship
· Provide updates by identifying any issues impacting collections, reason for ACH rejects and action being taken to collect or resolve a dispute.
· Offer solutions to customers who are having receivable issues or disputes
· Monitor any changes in ACH reject patterns and recommend customer for an alternate ACH plan.
· Achieve daily calls of 100+, email and SMS volume goals
Qualifications:
· 3 + Years Commercial MCA / B2B collections experience
· Intermediate Excel Skills
· Ability to multitask and prioritize
· Strong communication skills both written and verbal
· Ability to dial 100+ calls daily, use email and text
· Ability to use the CRM correctly, notate files, create tasks and time calls correctly
· Provide updates by identifying any issues impacting collections, reason for ACH rejects, returns, NSF etc.
· Dispute resolve
· Complaint resolution
· Skip Tracing, locate information
Job Type: Full-time
Pay: $45,000.00 - $85,000.00 per year
Benefits:
- Health insurance
- Paid time off
Education:
- High school or equivalent (Preferred)
Experience:
- Microsoft Excel: 1 year (Preferred)
- MCA / B2B Collections: 5 years (Required)
Work Location: Hybrid remote in Saint George, UT 84770
