Seeking a full-time Patient Account Rep II to support our Admitting department at Northwest Medical Center, located on 6200 N La Cholla Blvd.
Day Shift: Schedule to be determined and is based on the needs of the department. Must be willing to alternate weekends and holidays.
We know it's not just about finding a job. It's about finding a place where you are respected, valued, and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.
What we Offer:
Competitive Pay
Medical, Dental, Vision, and Life Insurance
Generous Paid Time Off (PTO)
Extended Illness Bank (EIB)
Matching 401(k)
Opportunities for Career Advancement
Rewards & Recognition Programs
Exclusive Discounts and Perks
Job Summary
The Patient Accounts Representative II is responsible for performing a variety of front office and billing functions to support accurate patient registration, scheduling, coding, and account resolution. This role ensures a smooth patient experience by coordinating check-in and check-out processes, verifying insurance, collecting co-pays, posting payments, and maintaining accurate records in compliance with organizational policies and applicable regulations.
Essential Functions
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Greets patients and families in a professional and courteous manner to facilitate an efficient and welcoming check-in process.
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Verifies and accurately enters patient demographic and insurance information into the registration and scheduling system.
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Collects co-pays and other patient financial responsibilities at the time of service.
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Posts patient payments and reconciles cash drawers or daily deposits in accordance with department procedures.
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Ensures accurate and complete coding and billing data entry for all patient visits.
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Schedules and confirms appointments, and assists with referral coordination as needed.
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Responds to phone inquiries and directs calls appropriately while maintaining a high level of customer service.
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Supports provider schedule management and daily patient flow.
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Maintains patient confidentiality and protects patient information in accordance with HIPAA guidelines.
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Performs other duties as assigned.
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Maintains regular and reliable attendance.
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Complies with all policies and standards.
Qualifications
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1-2 years of experience in a physician clinic, patient access, or healthcare billing environment preferred
Knowledge, Skills and Abilities
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Strong customer service and communication skills.
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Knowledge of insurance verification and billing processes.
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Ability to work independently and efficiently in a fast-paced environment.
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Proficiency in using healthcare systems and electronic scheduling/registration software.
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Strong multitasking and organizational skills.
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Knowledge of HIPAA and patient confidentiality standards.
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Ability to resolve routine problems with minimal supervision.
