Sales Associate – Custom Jewelry Retail Store
Position Title: Sales Associate / Administrative Coordinator
Location: In-Person
Job Type: Full-Time
About Us
We are a custom jewelry retail store specializing in one-of-a-kind creations, custom engagement rings, bridal jewelry, redesigns, repairs, and fine jewelry consultations. We pride ourselves on exceptional craftsmanship, personalized service, and building lasting relationships with our clients.
We are seeking a knowledgeable, motivated, and customer-focused Sales Associate who is passionate about jewelry and enjoys working directly with clients throughout the custom design process. This role also includes administrative support and social media responsibilities, making it ideal for someone who is organized, creative, and detail-oriented.
ResponsibilitiesSales & Customer Service
- Assist customers with jewelry purchases, custom design consultations, and repair intake.
- Educate clients on diamonds, gemstones, precious metals, and jewelry craftsmanship.
- Build and maintain strong client relationships.
- Follow up on leads, quotes, special orders, and custom projects.
- Meet and exceed sales goals while delivering exceptional customer service.
- Maintain a professional and welcoming showroom environment.
Administrative Duties
- Answer phones, emails, and customer inquiries.
- Schedule appointments and manage client communications.
- Process sales transactions, invoices, and repair orders.
- Maintain accurate customer records and inventory information.
- Assist with order tracking and vendor communications.
- Support day-to-day store operations and organization.
Social Media & Marketing (Optional)
- Create and post engaging content for social media platforms.
- Photograph jewelry, custom projects, and new arrivals.
- Assist with marketing campaigns, promotions, and special events.
- Respond to social media inquiries and messages.
- Help maintain a consistent brand presence online.
Qualifications
- Previous jewelry sales experience preferred.
- Strong knowledge of diamonds, colored gemstones, precious metals, and jewelry terminology.
- Experience with custom jewelry sales and consultations is highly desirable.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Comfortable using social media platforms such as Instagram, Facebook, and TikTok.
- Basic photography and content creation skills are a plus.
- Proficient with computer systems, email, and point-of-sale software.
- Ability to multitask and work efficiently in a fast-paced environment.
- Professional appearance and positive attitude.
What We’re Looking For
- A team player with a passion for fine jewelry.
- Someone who enjoys building relationships and delivering outstanding customer experiences.
- A self-starter who can balance sales, administrative responsibilities, and marketing efforts.
- An individual who is eager to grow with our business and contribute to its success.
Compensation & Benefits
- Competitive compensation based on experience.
- Opportunity for sales incentives and commissions.
- Paid time off and holiday benefits (if applicable).
- Employee discounts on jewelry.
- Growth opportunities within the company.
To Apply: Please submit your resume along with a brief introduction outlining your jewelry experience and why you would be a great fit for our team. We look forward to hearing from you.
Pay: $18.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
Work Location: In person
