Job Summary
Join our dynamic dental practice as a Dental Front Desk Receptionist, where you'll be the welcoming face and organizational hub of our clinic. This vital role combines exceptional customer service with administrative expertise to ensure smooth daily operations. You will manage patient interactions, coordinate appointments, handle dental billing, and maintain accurate patient records—all while providing a warm, professional experience for every patient. Your energetic approach and attention to detail will help foster a positive environment that keeps our dental practice running efficiently and effectively.Responsibilities
- Greet patients warmly and professionally, ensuring a positive first impression.
- Schedule appointments using dental software to optimize daily provider schedules and minimize gaps.
- Verify dental insurance coverage, calculate co-pays, explain breakdown of benefits, and assist with insurance inquiries.
- Collect payments, process copayments, and handle billing tasks with accuracy using dental practice management software.
- Review and update dental charts, ensuring strict compliance with HIPAA and patient confidentiality policies.
- Manage phone communications with excellent etiquette, scheduling hygiene follow-ups, and managing the short-notice cancellation list.
- Support clinical staff (dentists and hygienists) by managing accurate patient tracking and treatment plans.
- Perform clerical duties such as data entry, handling pre-authorizations, and monitoring office supplies.
- Ensure compliance with dental health information management standards and assist in daily office management tasks.
Experience
- Prior dental office experience is highly preferred, demonstrating familiarity with dental administrative workflows.
- Strong knowledge of dental software such as Dentrix, Open Dental, or Eaglesoft is essential for seamless schedule and record management.
- Experience with dental coding (CDT codes), insurance billing, electronic claims submission, and pre-determinations is highly preferred.
- Bilingual abilities are a plus.
- Work Location: In person
Work Location: In person
