Job Title: Customer Service Technical Specialist
Position Type: Full -Time Regular
Location: Dallas, TX
Shift time: 9:00am - 5:00pm (Mon-Fri) Mandatory OT
Pay Range: $20 - $23 / hr (Bi-weekly wages)
Special Skills Required: MS Office, Data Entry, Typing/ Attention to Detail & Time Management
Tax Processing Support
- Support tax return printing and assembly according to centralized standards.
- Monitor and process requests submitted via centralized system.
- Conduct quality reviews of assembled tax packages.
- Coordinate certified mail and shipping for tax documents.
- Manage supply inventory for tax production materials.
- Be available for overtime staffing during the busy season to meet high-volume demands.
Mail & Shipping Services
- Manage all inbound and outbound mail operations in compliance with client and carrier policies (USPS, UPS, FedEx, DHL).
- Process certified, overnight, and courier shipments, including mass mailings.
- Provide support for shipping label creation and package tracking.
- Manage postage meter operations, including reporting and maintenance.
- Oversee inventory and ordering of shipping supplies (boxes, envelopes, materials).
- Filter and forward incoming mail to centralized processing teams as required.
Print & Production Services
- Execute high-volume print production of firm deliverables in adherence to brand standards.
- Perform binding, finishing, folding, laminating, and presentation assembly.
- Conduct quality control review of all materials before delivery.
- Coordinate overflow or specialty print jobs with external vendors.
- Monitor printing equipment (including ensuring functionality and restocking paper) and coordinate service and maintenance.
Customer Service & General Operations
- Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude.
- Interact daily with customers, service technicians, managers, and vendors, providing exceptional customer service.
- Perform an acceptable volume of work in a timely, efficient, and accurate manner, meeting or exceeding client expectations.
- Perform other duties as required and participate in cross-training for other functions.
- The pay rate for this position starts at $20.00 - $23.00 / hr; however, the base pay rate offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.
Job Types: Full-time, Temporary
Expected hours: 35 per week
Experience:
- Document Quality Control: 1 year (Preferred)
- Mailroom Logistics: 1 year (Preferred)
- Bindery Operations: 1 year (Preferred)
- Data entry: 1 year (Required)
Work Location: In person
