Remote Secretary / Customer Service Representative – Roofing Company
Overview
We are looking for a highly responsive, organized, and reliable Secretary/Customer Service Representative to join our growing roofing company.
This is a remote, work-from-home position. Your primary responsibility is to answer incoming phone calls, communicate with customers professionally, schedule roofing estimates, and ensure every client receives a prompt response.
This position is ideal for someone who enjoys helping customers, can stay organized, and understands the importance of communication.
Responsibilities
- Answer incoming customer phone calls professionally.
- Schedule roofing estimates and appointments.
- Forward calls to the appropriate team member when necessary.
- Respond to missed calls, text messages, and customer inquiries promptly.
- Maintain clear communication with customers throughout the day.
- Keep scheduling organized and accurate.
- Represent the company with professionalism and excellent customer service.
Requirements
- Fluent English (spoken and written) is required.
- Strong communication and customer service skills.
- Reliable internet connection and phone.
- Ability to stay organized and multitask.
- Must be dependable and extremely responsive.
- Previous administrative or customer service experience is preferred but not required.
Work Schedule
Our office operates primarily during normal business hours. However, roofing emergencies and customer inquiries can happen at any time, including evenings, weekends, and occasionally overnight.
We are looking for someone who is willing to respond promptly to calls or messages when needed. While overnight calls are not common, being available to answer or return urgent customer inquiries is an important part of this position.
Important
Responsiveness is the most important requirement for this role. Our customers expect quick communication, and we expect the same from our team.
If you know you are not able to consistently answer calls, respond quickly, or be dependable, please do not apply. We respect every applicant’s time and ask that you respect ours as well.
We are looking for someone who wants a long-term opportunity with a growing company and takes pride in providing outstanding customer service.
Pay: $800.00 - $1,000.00 per week
Benefits:
Work Location: Remote
