Description
We are seeking a detail-oriented and highly organized individual to join our team as Housekeeping Operations Manager responsible for opening the housekeeping department on a daily basis and operate as a housekeeping operations manager as needed This position will play a vital role in ensuring the smooth operation of our housekeeping department and maintaining high standards of cleanliness and guest satisfaction.
In this role, you will be responsible for overseeing day-to-day administrative tasks and coordinating housekeeping operations. You will be the main point of contact for housekeeping staff and other departments, ensuring effective communication and timely responses to inquiries and requests. Additionally, you will assist in room inspections and take part in various projects within the housekeeping department.
The ideal candidate for this position is a detail-oriented individual with exceptional organizational and communication skills. You should have a strong understanding of housekeeping operations and be able to multitask effectively in a fast-paced environment.
Responsibilities
- Responsible for ‘opening the house’ daily and making sure all assignments are complete, and the department is ready for opening the next day
- Receive all incoming calls and respond accordingly
· Allocate room assignments and tasks to all housekeeping staff, follow up as needed.
· Maintain communication and follow up with Housekeeping Managers and room attendants with any DND, late services or refuse services during their shift
- Manage guest requests and enquiries immediately
- Act as the sole liaise with front desk to ensure all information is communicated efficiently and promptly
- Update system regularly to give maximum room return to the hotel/s active inventory
- Assist with inventory management and ordering of supplies
- Act as a housekeeping manager during shift by conducting regular inspections of guest rooms and public areas, identifying areas for improvement and taking necessary corrective actions
- Train and mentor housekeeping staff, ensuring they are knowledgeable about cleaning techniques, safety procedures, and customer service standards
- Monitor and maintain inventory of linen, cleaning supplies and equipment.
- Collaborate with other departments, such as Front Desk and Maintenance, to ensure seamless guest experiences and resolve any issues promptly
- Carry out any other reasonable task set by the Hotel's Management
Requirements
· Previous experience in a similar role in the hospitality industry
· Excellent organizational and time management skills
· Ability to multitask and prioritize tasks effectively
· Strong attention to detail and problem-solving abilities
· Exceptional communication and interpersonal skills
· Hotel OPERA PMS knowledge
· Proficient computer skills, including knowledge of MS Office
· Flexibility to work weekends, and holidays as required
Job Type: Full-time
Pay: $67,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
