HVAC Service Tier 5

Appalachian Comfort Systems and Controls INC
Pisgah Forest, NC

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Job Details

Full-time
$29 - $40 an hour

Qualifications

Customer communication
Team leadership
Ladder use
Driver's License
NATE Certification
Mentoring
EPA 608 Technician Certification
EPA Universal Certification
Technical skills instruction
Preventive machine maintenance
Scissor lift
Customer service problem-solving

Full Job Description

Job Title:

Residential HVAC Service Technician – Level 5

Department:

Service

Reports to:

Service Manager

FLSA Status:

Non-Exempt

Classification:

Craft workers

Work Hours:

8:00am – Completion, some weekends and evenings

Pay Scale:

$29-$40/ hour

Position Summary:

To provide maintenance and repairs on a wide variety of residential and commercial heating and air conditioning systems according to company standards of providing the customer with a high quality experience. Assist with training Service Technicians Level 1-3.

Essential Functions and Responsibilities:

Purchase / Maintain required tool list for Service Technician Level 5
Arrive at jobsite at scheduled time and location as dispatched via Service Titan
Relocate from one jobsite to another jobsite as dispatched during the workday
Report to dispatcher when arriving and leaving jobsite
Operate company vehicle as needed.
Follow instructions from supervisor and/or dispatcher and carry out in timely manner
Report problems with company tools or vehicle promptly
Report problems with equipment to Dispatcher to expedite parts delivery
Communicate with customers and collect C.O.D. on maintenance visits as directed
Ability to work staggered schedule if required
Maintain professional appearance and attitude at all times

Complete all service related forms properly
Provide all customers with new / renewal maintenance agreement program information
Acquire commercial and residential planned maintenance agreements
Inform and educate customers on additional products or services available through company
Inform customer of replacement options following company guidelines
Ability to work staggered schedule if required
On call status for emergency service as required
Train and instruct Service Technicians Level 1 -4 as directed
Converse with facilities engineers, building and homeowners, and general contractors*
Communicate clearly, the ideas and explanations of problems to customers and coworkers
Diagnose and troubleshoot a wide range of residential and commercial equipment, present repair and replacement options

Complete service repairs as approved by customer. Perform the following technical duties:

- Advanced electrical and refrigeration principles
- Service tools and testing devices.
- Ability to layout and install refrigeration piping
- Ability to layout, design and install low voltage wiring
- Ability to read and interpret wiring diagrams and blueprints and make accurate material lists
- Advanced diagnostic, repair and provide preventative maintenance on a wide range of residential and commercial equipment without supervision
- HVAC building code compliance.
- Advanced troubleshooting techniques
- Advanced experience in presenting repair and replacement options
- Operation of scissors and genie lifts in safe manner
- Basic sheet metal practices
- Air balancing principles, techniques and diagnostics with velometer or hood
- Basic sheet metal practices
- Understand equipment matchups (AHRI match-ups)
Champion of flat rate pricing for the team
Responsible for establishing technical training schedule based upon team needs for the calendar year as directed by Service Manager
Create & present training seminars and classes for in-house meetings as directed by Service Manager
Establish proper seasonal inventory for both shop and truck stock as directed by Service Manager
Other duties as assigned

Success Factors / Job Competencies:

Motivated work ethic
Attendance
Demonstrated mechanical aptitude
Positive attitude
Demonstrated leadership

Proficiency in using tools
Excellent communication skills
Strong team player
Willingness to learn

Physical demands and work environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform the essential functions.

Physical Demands:

While preforming the duties of this position, the employee is required to walk, stoop, balance on feet, talk, hear, squat, climb, reach about their head and drive a company vehicle. They will use their hands to finger, handle or feel objects, tools or controls. Employee must occasionally lift and/or move objects weighing 50-100lbs. Use of visions abilities include, close vision, distant vision, color vision, peripheral vision, depth perception and the ability to focus.

Work Environment:

While preforming the duties of this position, the employee is exposed to weather conditions at that time.

Performance Standards:

Certain key business indicators that will measure the effectiveness of this job description. These include the following:

Billing and efficiency rating of ___60%___

Average ticket price of $___450.00____

Achieve a monthly average revenue goal of $____39,600.00____
250 Accessories or $90,000.00 in revenue
TGL- $50,000.00

Maintain a callback rate of 3% or less
250 maintenances sold

Possess required tool set as required by employer

Manager/ Owner

Required Qualifications / Achievements:

Valid driver’s license.
EPA Universal Refrigerant Handling License
Demonstrate willingness to invest in tools used in Service of HVAC equipment.
Demonstrate willingness to invest time in service training seminars and classes.
Work from 28' extension ladder and 12' step ladder.
Meet all qualifications and have all tools required for Service Technicians Level 1-4. Including ability to demonstrate working Knowledge of daily, weekly, monthly skills noted below.

Understand and communicate benefits of preventative maintenance.
Demonstrate advanced customer service skills and have ability to communicate clearly, idea's and explanations of problems to residential and commercial customers and coworkers
Demonstrate willingness to accept responsibility and leadership roles.
Experience in training and mentoring service technicians.
Operate scissors and genie lifts in safe manner.
Nate Certified
EPA certified
Proficient in Field Management Software

Desired Qualifications / Achievements:

HVAC Associates Degree

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