Commercial HVAC/R Service Coordinator
Stonewall Commercial Services
Southern New Hampshire
Flexible Schedule
Opportunity for Growth
Stonewall Commercial Services is a fast-growing commercial HVAC, refrigeration, and food equipment service company serving restaurants, retail, facility management companies, and national accounts throughout New Hampshire, Maine, and Massachusetts.
We're looking for someone who enjoys bringing organization to a fast-paced service business and wants to play a meaningful role in helping us build the operational foundation of a growing company.
This is not a traditional dispatcher position.
While dispatching technicians is certainly part of the role, we're looking for someone who wants to help coordinate the entire service operation, improve communication, build better processes, and grow with our company.
What You'll Do
As our Service Coordinator, you'll help keep the service department running smoothly by:
- Answering incoming customer service calls.
- Dispatching HVAC/R technicians and managing the daily service schedule.
- Prioritizing emergency service requests.
- Keeping customers informed with technician ETAs and service updates.
- Scheduling preventative maintenance visits.
- Coordinating parts orders and tracking outstanding items.
- Following up on quoted repairs and customer approvals.
- Reviewing completed work orders for accuracy and completeness.
- Supporting technicians throughout the day to keep them productive.
- Helping ensure national account customers receive exceptional service.
As the company grows, you'll also help us:
- Improve scheduling and technician utilization.
- Develop office procedures and operational workflows.
- Build reports and tracking systems.
- Create standard operating procedures.
- Identify inefficiencies and recommend improvements.
- Help build an organized, scalable service department.
What We're Looking For
The ideal candidate is organized, calm under pressure, enjoys solving problems, and communicates well with both customers and technicians.
Experience in one or more of the following is highly preferred:
- Commercial HVAC
- Refrigeration
- Plumbing
- Electrical
- Facility Maintenance
- Mechanical Contracting
- Service Dispatch
- Service Coordination
- Construction Office Administration
We're looking for someone who enjoys taking ownership, thinking ahead, and making businesses run better.
Qualifications
- Strong organizational and communication skills.
- Comfortable managing multiple priorities.
- Professional phone and customer service skills.
- Computer proficiency (Microsoft Office, scheduling software, email, etc.).
- Ability to learn Housecall Pro or similar field service software.
- Self-motivated and dependable.
- Team-oriented with a positive attitude.
Retired or semi-retired industry professionals are encouraged to apply.
Schedule Flexible 30-40 Hours
As Stonewall Commercial Services continues to grow, we anticipate this position will have the opportunity to expand in both responsibility and hours for the right individual.
Compensation
Compensation will be based on experience, qualifications, and industry background.
Why Join Stonewall?
We're building something special.
Our goal isn't simply to become a larger service company—it's to become one of the best commercial service organizations in Northern New England.
We're looking for someone who wants to help build that future with us.
If you're the type of person who enjoys bringing order to busy days, improving systems, supporting technicians, and making customers happy, we'd love to talk with you.
Apply today by submitting your resume along with a brief note telling us why you'd be a great fit for this position.
Pay: $30.00 - $36.00 per hour
Benefits:
Work Location: In person
