Job Title: Housekeeping Manager
Reports to: Director of Housekeeping
Charleston Harbor Resort and Marina, rated as the #1 resort in South Carolina, has a fantastic opportunity for a Housekeeping Manager to join our team. We offer FREE Parking, FREE associate shift meals and other benefits in an upscale Resort setting. The prime candidate will take pride in their work and demonstrate high levels of integrity.
The Housekeeping Manager is responsible for assisting the Director of Housekeeping in leading the housekeeping team, and must be able to work on weekends, holidays, AM/PM SHIFTS, as well as helping the staff to provide a 4 Diamond Service to all guests. In addition, the Housekeeping Manager will supervise the turndown attendants, conduct monthly inventories, and assist the Director of Housekeeping with additional projects for the betterment of the property.
ESSENTIAL FUNCTIONS/RESPONSIBILITIES:
- Must ensure that all details of the guest rooms are held according to our Preferred Standards, including but not limited to linens, towels, carpet, tile, walls, glass and appliances, and furnishings
- Must be able to work in a high pace environment without compromising attention to detail
- Must be able to train employees effectively and recognize the need for coaching and counseling
- Ability to lift and carry 50 pounds for 100 yards
- Ability to make quick decisions and possess good judgment
- Must be able to walk /stand for an extended period
- Must be able to assist guests with any challenges to create a positive and memorable experience
- Good listening skills required
- Ability to work well with a team as well as individually without constant supervision
- Ability to multitask in a very high pace environment
- Ability to remain calm and professional at all times
- Impeccable attention to detail
- Creative problem-solving skills
- Excellent organizational skills
- Exceptional Management time skills
- Must be knowledgeable of all in-house events and resort activities
- Report all safety hazards and suspicious activities to Manager
- Know and understand all safety procedures and expectations, as well as know their role in an emergency event
- Solid understanding of the different operations of the department as well as interdepartmental communication with Engineering, Food and Beverage and Front Desk
- Manage and supervise all laundry operations, including washing, drying, pressing, and folding
- Ensure quality control procedures are being followed and that all laundry services meet the required standards
- Ensure compliance with all OSHA policies
- Ensure open avenues of communication with the Engineering Department regarding equipment issues.
- Ensure department is adequately staffed during the year, operating AM and PM shifts
- Coordinate and oversee the work of laundry staff, providing training and guidance as necessary
- Manage the inventory of laundry supplies and equipment, ensuring all are in good condition and adequately stocked
- Coordinate the laundry operations between 2 different properties
- Develop and implement operational procedures for the laundry department
- Implement and enforce laundry safety and health regulations
- Handle customer service issues and ensure customer satisfaction
- Handle employee disciplinary situations
- Properly and accurately process all payroll for the laundry department staff
- Prepare and manage laundry budget and expenses
- Coordinate with other departments such as housekeeping and banquets, to ensure smooth operations
- Lead the Housekeeping Department in the Director’s absence
Material and Equipment directly used:
- Computer/ printer/ fax / scanner
Education/Experience Requirements
- High School degree or equivalent
- Two years of prior experience in housekeeping is preferred.
- Previous experience in hospitality management preferred.
Physical Demands
- While performing the duties of this job, the employee regularly required standing, use hands and fingers, reach with hands and arms. Also, sit, climb or balance, talk hear and smell are occasionally required. The employee is frequently required to walk or stoop, kneel, crouch, or crawl. The employee at times may be have to lift or move up to 50 pounds. Specific vision abilities are required by this job, including distance vision, close vision, and peripheral vision.
Additional responsibilities: occasionally, she / he will be handling responsibilities in the absence of the Director of Housekeeping.
NOTE: This job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not to be interpreted as a comprehensive inventory of all duties and responsibilities required of the designated employee.
This hotel operates seven (7) days a week, twenty-four (24) hours a day. At times, it may be necessary to move an associate from one shift to another if business demands it; this includes, but is not limited to, changing the number of hours worked to either exceed or decree below forty (40) hours.
Applicants must be able to pass a drug test and background check.
Job Type: Full-time
Pay: Up to $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
