Crisis Lead (CADC & QMHP/LPHA)
Job Description
Classification: Exempt
Reports to: Manager of MCRT Crisis Services
Type: Full-Time, 37.5/week
Location: Community-Based
Hiring Bonus: $2000 for English Speaking OR $3000 for Spanish Speaking
Summary:
Crisis Leads perform crisis assessments and case management services for youth and families who are experiencing a mental health crisis as part of the MCRT program. The MCRT Crisis Lead will need to be available to respond to crisis calls during their designated shift. The MCRT Crisis Lead will also assist with dispatching, training, mentoring, and supporting staff through consultation during their designated shift. The Crisis Lead may be signed miscellaneous tasks by supervisor as needed to support the program.
Schedule:
Must be available for minimum of 3 eight hours shifts and up to four shifts from the following:
- 12-8am Sunday through Saturday
- 8a-4pm Sundays
- 4pm-11:59pm Sunday through Saturday
The additional 13.4 hours will be in office minimally 1 day a week which can include meetings, case management, walk-ins, additional shifts, and other miscellaneous tasks as needed.
Essential Duties and Responsibilities:
- Responsible for providing Mobile Crisis Response, Crisis Intervention, Case Management, under Rule 132 and other Rule 140 services to provide a minimum of 75 hour per month of direct service expectation (910 hours per year).
- Responsible for completing a crisis screening to client at location requested. As part of the assessment, the Crisis Lead must assess risk, presenting problem, social history, self-care habits, and family system. Intake forms must also be completed.
- Responsible for providing case coverage as assigned by Supervisor. Case load will be assigned by the Manager of MCRT or SASS Crisis Services. This includes making follow‐up calls to screen for additional needs and risk, ensuring that client and family have appropriate resources, communicating with supervisor if client is identified as having higher need and is out of scope of Crisis Worker’s practice, closing case if no further services are needed.
- Responsible for maintaining an active caseload and providing direct service to clients and their families.
- Responsible for networking with collaterals on behalf of active clients, including referral and linkage, discharge planning with in-patient psychiatric facilities, and the advocacy of a client’s rights within the education, legal, state and mental health systems. This includes responsibility for coordinating services with or own sub-contracted agencies.
- Provide consultation for Crisis staff with regards to substance use assessing, treatment recommendations, and resources
Leadership:
- Responsible for accepting crisis calls from 988 Hotline, QuadCom, and any other referral sources for MCRT coverage area and determine if the individual in crisis requires an in-person crisis screening or it is appropriate to provide crisis intervention over the phone.
- Dispatch Crisis Specialists and Engagement Specialists. If needed, responding to in-person calls as well for both MCRT and SASS.
- Provide consultation to Crisis Specialists during your assigned shift. If additional consultation is needed an additional on-call supervisor is available.
- Responsible in providing support to new staff through training, mentoring, providing opportunities for shadowing of lead with their caseload, and providing constructive feedback.
- Responsible for being cross trained and knowledgeable to assist with SASS, Crisis Stabilization, hospital staffing, and Prison Rape Elimination Act (PREA) Training at the Juvenile Justice Center to provide and other services as requested by supervisor. May be asked to cross train in other FSA departments as well.
Supervision
- Must attend a minimum of 9 monthly group supervisions for the year.
- Responsible for discussing cases with supervisor in clinical, individual, and/or group supervision as need arises.
- Responsible for reporting to supervisor regularly about problem cases, need for special services and resource information.
- Responsible for reporting to supervisor progress, areas of concern, and feedback on new employees.
Administrative
- Responsible for completion of and meeting deadlines for all clinical paperwork for cases, including:
- Crisis assessments within 24 hours of assessment
- Completing service notes within a maximum of 7 days from the service delivery
- Responsible for maintaining a higher case load for areas with higher needs.
- Responsible for completion of and meeting deadlines for all agency administrative paperwork, including: event notes, private insurance authorizations, time sheets, expense reports, training forms and any other administrative or agency requested reports.
- Responsible for attending and actively participating on majority of staff meetings, Quarterly Clinical Meetings, Lead Clinician Meeting, program meetings, and other meetings as assigned by supervisor, unless otherwise discussed with supervisor.
- Responsible for participating in Utilization Review Meetings.
- Responsible for serving on Agency and/or Program Committees when requested by supervisor.
- Responsible for holding a valid, unexpired Illinois driver's license
Community Education/Public Relations
- Responsible for representing the crisis team in educating the community regarding the Crisis Cares program.
- Responsible for facilitating positive networking relationships with community service providers and/or networks as assigned by supervisor.
Training
- Responsible for completion of annual training requirements.
- Maintaining IM-CAT or IM+CANS Certification.
- Maintaining additional HFS requited trainings.
- Responsible for completion of Specialized LEAD training, if needed
- Responsible for ongoing training assigned by supervisor.
- Maintain CADC
- Actively working towards Clinical Licensure.
- Training on private insurance and unfunded adults.
Other Duties/Special Assignments/Projects
- Responsible for providing 1 training for all crisis staff per fiscal year as agreed upon with supervisor.
- Be available to help develop materials and participate in special community education projects/presentations as requested by administrative staff.
- Pursue and maintain licensure and/or certification that are available and appropriate to educational/professional background.
- Perform other duties as assigned by supervisor.
- Perform incidental business-related travel as needed.
- Participate in agency Risk Management and Continuous Quality Improvement activities.
- Responsible for promoting collegiality at the workplace by working collaboratively with others.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
SUPERVISORY RESPONSIBILITY
This position has no supervisory responsibility.
PHYSICAL AND ENVIRONMENTAL CONSIDERATIONS
This job operates in a professional office environment and in the community. This role occasionally uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20lbs.
The incumbent is frequently expected to walk, sit, stand, bend and drive. The incumbent may also need to climb stairs on occasion. Must be able to lift up to 35 lbs. on occasion.
The work environment is mostly in the office and will have varying temperatures and noise level. The incumbent can expect to work in client’s homes, schools, public libraries, and community agencies.
The physical demands and work environment described here are representative of those that should be met by an employee to perform the essential functions of this job successfully.
Position Type/Expected Hours of Work
This is a full-time position, 37.5 hours per week.
Salary Range
- In accordance with Illinois state law, we are committed to transparency in compensation. The salary range for this position is $49,856 to $70,526.14 per year, depending on experience and qualifications
- In addition to base salary, we offer a comprehensive benefits package, including medical, dental, vision, 401k, generous PTO, and short-term disability, and opportunities for professional development and growth.
TRAVEL
This position requires moderate travel in Kane, DeKalb, and parts of Cook counties, and occasionally to areas outside of that.
EDUCATION AND EXPERIENCE
- Must possess a Certified Alcohol and Drug Counseling (CADC) certificate
- Must possess at least a Bachelor's Degree in Psychology, Social Work, or another related field.
- LCSW or LPHA strongly preferred.
- 1 year’s post bachelor's degree experience in community behavioral health and crisis services preferred.
REQUIRED SKILLS/ABILITIES
- Must be flexible, independent, and able to multi-task effectively.
- Excellent verbal and written communication skills that may include public speaking and presentations.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite or related software
