JOB TITLE: Community Liaison
REPORTS TO: Director of Business Development
FLSA STATUS: Exempt
JOB SUMMARY:
The Community Liaison is responsible for building relationships that help grow the organization and increase community awareness. This role serves as a bridge between GastroMed, LLC. and the community by visiting physician offices and medical centers, participating in community events, supporting marketing efforts, and promoting the organization's services.
The ideal candidate is a professional, outgoing, bilingual individual who enjoys networking, building relationships, and representing GastroMed, LLC. in the community.
QUALIFICATIONS/EDUCATION:
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2-4 year degree in Marketing, Business, Healthcare, Communications, or a related field preferred; equivalent experience will be considered.
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Bilingual in English and Spanish required.
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Excellent communication and interpersonal skills.
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Professional appearance and presentation.
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Strong organizational skills and the ability to work independently.
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Experience in healthcare, marketing, community outreach, or business development is preferred.
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Valid driver's license and reliable transportation required.
ABILITIES/SKILLS:
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Strong relationship-building skills with the ability to develop and maintain professional relationships with physicians, medical offices, community partners, and external organizations.
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Excellent networking skills with the ability to identify opportunities to increase community presence, referrals, and organizational growth.
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Excellent verbal and written communication skills with the ability to represent the organization professionally.
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Strong community engagement skills with the ability to participate in events, health fairs, sponsorship activities, and outreach initiatives.
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Knowledge and understanding of social media platforms with the ability to support marketing initiatives by capturing content, sharing ideas, and promoting community involvement.
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Strong organizational and time-management skills with the ability to manage multiple priorities and follow up effectively.
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Excellent customer service skills with a professional, friendly, and approachable demeanor.
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Ability to work independently, manage outreach schedules, and meet established goals.
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Strong interpersonal skills with the ability to communicate effectively with physicians, staff, patients, and community representatives.
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Creative mindset with the ability to identify new opportunities to promote services and strengthen the organization’s presence.
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Ability to maintain confidentiality and demonstrate professionalism at all times.
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Must be dependable, self-motivated, and able to follow company policies and procedures.
SUPERVISORY RESPONSIBILITIES:
ESSENTIAL DUTIES/ RESPONSIBILITIES:
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Visit physician offices, medical centers, and other referral sources to build and maintain relationships.
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Identify opportunities to grow referrals and strengthen community partnerships.
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Research and participate in health fairs, community events, sponsorships, and networking opportunities.
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Represent the organization at community events and outreach activities.
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Assist with creating social media content by capturing photos, videos, and event highlights.
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Support the organization's online reputation by encouraging patient reviews and community engagement.
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Work closely with the marketing team to promote physicians, services, and locations.
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Maintain records of outreach activities and provide regular updates to leadership.
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Track outreach activities, referral relationships, community engagement efforts, and growth opportunities to measure effectiveness and support business development goals.
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Perform any other duties as assigned.
