The Organized Retail Crime (ORC) Investigator will specialize in safeguarding customer assets from losses due to large-scale organized external theft and fraud. This key role will be the client's Subject Matter Expert on serial external crime and related threats to profitability and customers/employee safety.
ORC Investigator Qualifications:
- 5-8 Years of Retail Loss Prevention or Law Enforcement experience directing large-scale, complex investigations.
- Proven track record in recognizing and resolving large-scale eCommerce and online fraud. (.com)
- Proven ability to resolve investigations and deploy tactics to reduce risk from serial violent crime including armed robberies, store takeovers, and overnight burglaries.
- Understanding of Logistics and successful resolution of cargo theft, hijackings, and large-scale diversion.
- Effectively utilize all investigative tools.
- Excellent communication and leadership skills.
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Ensure proper preparation, maintenance, and retention of all reports, evidence, files, and records in accordance with company guidelines and local authority.
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Maintain video library and BOLO files of known shoplifting suspects, issue BOLOs to law enforcement when appropriate.
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Testify in criminal proceedings when required; work closely within the judicial system to ensure prosecution and maximize restitution opportunities.
- Ability to work independently and produce sustainable results with minimal supervision.
- Availability to work off hours and weekends with 50% travel on short notice.
- Knowledge of current security technology, including access control, CCTV, identification, and special applications.
Knowledge, skills, and ability requirements (minimum competencies required for job performance)
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Excellent interpersonal, written, and oral communication skills
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Working knowledge of computers and related MS Office applications
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Strong project management skills
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Strong knowledge of audit procedures
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Knowledge of applicable federal laws, state laws, and city ordinances
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Thorough knowledge of POS systems
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Knowledge of physical security applications; conducting stationary and mobile surveillance operations
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Understanding of retail sales drivers, financial reports, and retail business acumen
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Ability to function independently and problem solve with minimal direction
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Ability to manage confidential and sensitive information in a professional manner
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Proven ability to testify in criminal proceedings
Prior Work Experience and Educational Requirements
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5+ years of demonstrated experience in an asset protection environment
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Retail industry experience is preferred
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3 years of Law Enforcement or Retail Asset Protection investigative experience
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Working knowledge of Close Circuit Television (CCTV) systems, portable video equipment, and surveillance devices
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Wicklander-Zulawski certified
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Ability to travel independently and overnight
- Must be able to successfully complete a drug and thorough background check
- Must be trustworthy, have a high sense of integrity, be customer-centric, results-driven, and be agile and open to change.
- Ability to be available nights and weekends
Benefits provided. Salary commensurate with job knowledge and experience.
