Position Summary: M- F 7:30 am - 4 pm
Working under the direct supervision of the Practice Manager and within the established policies and procedures of the Elliot Hospital, the Practice Coordinator NE will oversee the day-to-day operations of work area or unit and performs personnel performance and competency evaluations of non-clinical staff in conjunction with the Practice Manager.
Responsibilities:
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Develop guidelines for prioritizing work activities, evaluating effectiveness, delegating, and assigning duties, and modifying work functions, as necessary to improve operational efficiency.
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Manage and coordinate the patient, provider and departmental schedules as needed. Create, monitor, and adjust resource schedules to maximize departmental productivity and to increase patient access.
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Assist in ensuring the practice is achieving patient experience goals.
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Responsible for quality processes and report management. Work in conjunction with the Practice Manager to prepare and adhere to department budget.
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Coordinate the orientation and training of new administrative and clinical personnel. Maintain documentation of orientation and training activities with emphasis on proficiency and competency.
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Promote and facilitate problem solving and issue resolution with staff regarding concerns and conflicts within the office.
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Organize functions for Practice Manager including scheduling rooms, ordering food services, and arranging for room set-up and audio-visual equipment.
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Create, monitor, and adjust Physician, APRN, PAC and or clinicians’ schedules to maximize productivity and to increase patient access.
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In conjunction with the Practice Manager, perform personnel performance and competency evaluations of non-clinical staff. Participate in the selection process of candidates for employment in the department; recommend and orient new hires. Perform annual competency and performance evaluations for all direct reports.
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Ensure compliance with all applicable rules and regulations and health system policies and procedures. Responsible for training staff in relation to revised and/or newly implemented policies and procedures. Work with Elliot Health System (EHS) Finance and EHS Legal/Risk Departments to ensure compliance with all accepted policies and procedures.
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Maintain department inventory and complete orders from current designated vendors for supplies and or the purchasing department.
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Prepare and verify patient charges daily.
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Supervise and/or perform transcription. Supervise and/or perform scanning of external records/documents into the EMR.
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Run daily batch billing report.
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Supervise and/or perform direct data entry into the EMR.
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Request and coordinate films, pathology, and medical records for patient referrals.
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Monitor staff time to ensure adequate administrative staff levels daily. Ensure processing of weekly electronic time attendance for the department. Ensure complete, accurate and timely charge-capture and charge entry.
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Ensure payment of department expenses, which require Practice Manager’s signature.
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Distribute notices and agendas of select meetings. Record, transcribe, obtain approval, and distribute minutes of these meetings.
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Perform other duties as assigned.
Qualifications:
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Education: High School diploma or equivalent required.
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Experience: A minimum of two (2) years in a busy, complex office environment, managing multiple priorities required.
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Knowledge: Working knowledge of medical terminology, working knowledge of personal computers, office software and network systems required. EPIC Super user for PSR functionality preferred.
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Skills: Excellent organizational skills, Strong problem-solving skills, required.
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Abilities: Demonstrated ability to foster teamwork within the office managers and staff and set-up expectations for self and others of exceptional service excellence with internal and external customers, required. Ability to interact effectively with people of varied educational, socio-economic, and ethnic backgrounds, skill levels and value systems, required.
Why You’ll Love Us:
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Health, dental, prescription, and vision coverage for full-time & part-time employees
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Short-term disability, long-term disability, and life insurance coverage
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Competitive pay and earned time accrual plan
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Tuition Reimbursement and career advancement opportunities
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403(b) Retirement Savings Plan
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Supplemental benefits, including access to the Welliot Health Center
And more!
