About the Job
Join Our Team at Balanced Fitness & Health! Voted One of the “Coolest Places to Work” by the Corridor Business Journal
Location: Clinics in Cedar Rapids and Hiawatha
Are you looking for a dynamic role where you can combine administrative skills with hands-on patient interaction? At Balanced Fitness & Health, we are committed to creating an environment where our employees thrive. We believe in teamwork, positive culture, and making a meaningful impact in the lives of our patients and employer partners.
We are seeking a Patient Services & Drug Screening Coordinator to support both front office operations and our growing occupational health services. This position offers flexibility, with 32–40 hours per week, and is ideal for someone who enjoys variety in their day and values both organization and patient care.
About Balanced Fitness & Health
Balanced Fitness & Health is a leading outpatient clinic based in Hiawatha, IA, with a second location in Cedar Rapids. We take pride in offering a holistic approach to physical therapy that emphasizes injury prevention, rehabilitation, and helping individuals regain strength and mobility. Our team serves a wide range of patients — from those recovering from work-related injuries to individuals seeking relief from everyday pain.
For more about our clinics, visit: Balanced Health & Fitness Website
Our Mission & Values
Mission: Empower People. Cultivate Change. Improve Health.
We strive to empower individuals to reach their fullest potential through personalized, innovative care. By combining expert knowledge with compassionate support, we aim to create lasting change in the lives of our patients and the employers we serve.
Our Core Values:
- Integrity
- Communication
- Accountability
- Passion
What We’re Looking For:
We are seeking a detail-oriented, dependable team member who thrives in a fast-paced, patient-focused environment. The ideal candidate will have:
- Previous experience in a medical office, administrative, or customer service role preferred
- Strong communication and organizational skills
- Ability to multitask and adapt to changing priorities
- Comfort working with both patients and employer clients
- Willingness to obtain urine drug screen collector certification (training provided)
- Experience with healthcare or occupational health services is a plus, but not required
Position Details:
- Full-Time or Part-Time (20–40 hours/week)
- Flexible scheduling based on clinic and employer needs
- Location: Cedar Rapids and Hiawatha clinics, with potential for onsite employer services
Key Responsibilities:
Administrative Duties:
- Greet patients and provide a welcoming, professional experience
- Answer phones and communicate effectively with patients, employers, and medical offices
- Schedule new and existing patients, manage therapist schedules
- Collect payments and review insurance information
- Maintain accurate and compliant patient records (HIPAA compliant)
- Coordinate medical records with case managers, providers, and employer representatives
- Perform general office organization and light cleaning duties
Drug Screening & Occupational Health Services:
- Perform urine drug screen collections both in the clinic and at various company locations (certification required, training provided)
- Ensure compliance with DOT and non-DOT drug testing regulations
- Communicate with employers regarding testing needs and results processes
- Manage drug screening documentation and reporting through designated portals
Technology & Systems:
- Utilize clinic systems including Google Workspace, WebPT, and drug screening platforms
- Maintain accurate data entry and timely documentation across systems
What You’ll Bring to the Team:
- A positive, team-first attitude
- Strong attention to detail and commitment to compliance
- Professionalism when handling sensitive information
- Ability to build trust with patients, employers, and coworkers
- A proactive mindset and willingness to learn new skills
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Life insurance
- On-the-job training
- Paid time off
Application Question(s):
- This position may include training and certification to administer urine sample collections for drug screening purposes. Are you comfortable completing this certification and performing these duties?
- Our clinic is open Monday–Friday from 7:30 AM–5:00 PM. Please describe your availability to work during these hours.
Work Location: In person
