Optimae values diversity and we encourage everybody, including those from traditionally overlooked identity groups, to apply!
EDUCATION & WORK EXPERIENCE
- Must be 16 years or older. Employees under 18 years of age will not be scheduled during school hours or overnights when school is in session
- High school diploma or GED preferred
- Must have a valid drivers’ license, a safe driving record, and proof of adequate automobile insurance. Employees under 18 years of age shall not drive customers or company vehicles
- Effective 7-1-22 DSP’s working with home-based habilitation customers are required to be 18 years or older AND have a high school diploma or GED
DUTIES AND RESPONSIBILITIES
- Provide direct service to customers.
- Consistent, reliable attendance and punctuality are essential for this position, as it provides for uninterrupted customer support and team collaboration.
- Follow the service plan and use it as a guide to deliver services.
- Support customers in achieving personal goals of their own choice.
- Recognize and document goal progress and relevant personal interventions in an objective, clear, and brief manner.
- Medication manager certification required when customer need exists.
- Legal ability to drive (including obtaining insurance) and use of your personal vehicle may be an integral aspect of service delivery.
- Support and develop social and learning environments where customers can interact and build relationships of their choosing.
- Support customers with maintaining a living environment in compliance with lease.
- Advocate for our customers while promoting role recovery/discovery to others.
- Assist customer with setting up and attending healthcare appointments as scheduled and assigned.
- Know the available local community resources and reinforce their use.
- Understand and maintain privacy and demonstrate respect.
- Address emergencies as they arise and use appropriate crisis intervention as needed.
- Must take part in on-call phone support rotation.
- May be cross trained to work in multiple site locations.
- Promote the use of assistive technology devices as needed.
- As needed, support our customers with their personal hygiene and health needs in a respectful and dignified manner; this may occasionally include cleaning up urine, feces, or vomit from people or property.
- Be respectful and model professionalism when providing services and working with co-workers and community partners.
- Demonstrate good role modeling for the customers we serve.
- Be active in individual and team problem solving.
- Promote teamwork and build morale. Act in a professional manner (respectful, tactful, and objective) without personal attacks on others.
- Follow a customer’s schedule that meets customer wants and needs and meets team billable hour requirements.
- May be required to help with coverage as needed. Schedule flexibility may be required. Customer needs, behaviors, and schedules change; this may include working evenings, weekends, and holidays.
- Meet multiple demands simultaneously and efficiently with little supervision.
- Consistently complete assigned tasks and all required paperwork within designated time frames, this includes, but is not limited to, contact notes, documentation, timecard entry, and expense forms.
- Attend scheduled mandatory meetings.
- Attend regular coaching sessions to develop skills and actively participate in annual evaluation.
- Help facilitate fire and safety drills monthly and turn into designee.
- Assist customer with financial documentation and receipt collection.
- Review mail received with the customer and direct entitlement and other business mail to designee.
- Ongoing assessment of customers. Communicate customer behaviors and incidents to designee as soon as possible.
- Daily quality assurance regarding maintenance of vehicles, medication systems, and buildings.
- Complete orientation and training as required, in a timely manner, based on accredited regulation and/or Iowa Statute.
- Other duties as assigned
Pay: $15.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
