Under the general supervision of the Dental Administrative Supervisor/Dental Director, will maintain current knowledge of Hospital policies and procedures for efficiencies. Orderly schedule, register and obtain authorizations for all patients. Must be flexible with hours to cover vacancies and absenteeism and to assist as backup with other department duties. Dental Representative works to provide warm communication and excellent customer service. Qualified candidates will also exhibit the following character attributes that mirror company culture: positive energy, accountability, professionalism, and the ability to communicate efficiently with fellow team members and the special and dynamic patient base.
-
Pre-Register/Register/Edit all inpatients and outpatients: entering all demographics, insurance and etc. to patient’s account within EPIC.
-
Checking patients in for the scheduled appointment.
-
Verification of each patient checked into Epic.
-
Verifying all insurances through Epic
-
Collecting Co-payments
-
Answering all incoming calls/making outgoing Calls, retrieve phone messages several times a day and return calls that same day.
-
Referral Process-Entering into Epic and scheduling appointment.
-
Collecting payments, Picture taking, Maintaining Cash Log
-
Works all types of reports, scanning documentation to Patients Record
-
Maintains patient confidentiality.
-
Must be able to multitask.
-
Other duties and special projects assigned by the Supervisor/Director as needed.
