The Inn at Longshore in Westport, CT is looking for a part-time Night Auditor for Fridays and Saturdays, 11pm-7am
JOB OVERVIEW:
Check-in/Check-out hotel guests in a friendly, prompt, and professional manner; process all payments according to established procedures. Accurately balance all hotel income and expenses for 24 hour hotel operating period.
DUTIES AND RESPONSIBILITIES:
- Welcome guests in a friendly, prompt, and professional manner.
- Answers the telephone in a friendly, prompt, and professional manner.
- Register guests, issue room keys, provide information on hotel services and room location.
- Accurately process all cash and credit card transactions following established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned bank.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Respond appropriately to guest complaints.
- Make appropriate service recovery gestures to ensure total guest satisfaction.
- Promote teamwork and quality service through daily communications and coordination with other departments.
- Perform other duties as assigned, including guest room tours, concierge services, special guest requests, front office routine administrative processes.
- Perform audit duties by reconciling all transactions processed during the day.
- Bring to the attention of the Front Office Manager any discrepancies or potential liabilities.
- Act as hotel system liaison during night hours.
- Call in and open tickets with IT Support during the overnight hours if a system fails or issues occur.
- Transmit credit card batch.
- Prepare morning reports for managers.
- Follow night audit checklist, including reconciliation of rooms/reservations segmentation.
QUALIFICATIONS AND REQUIREMENTS:
- MUST HAVE previous Night Audit experience.
- Must speak fluent English. Other languages preferred.
- This job requires the ability to perform the following; Frequently standing up behind the desk and front office area.
- Carrying or lifting items weighing up to 50 pounds.
- Use a keyboard to operate various property management and reservations systems, etc.
- Security experience is preferred but not required.
- Required schedule: Fridays and Saturdays, 11pm-7am
Job Type: Part-time
Pay: From $21.00 per hour
Benefits:
Application Question(s):
- Have you previously worked for or interviewed with any of the Delamar Hotels?
Education:
- High school or equivalent (Preferred)
Experience:
- Night audit: 3 years (Preferred)
- Hotel : 3 years (Preferred)
Work Location: In person
