We are seeking motivated IT professionals to join our network of employer partners in the New York City area. The IT support field is expanding rapidly, and there is a steady need for specialists to assist end-users with hardware troubleshooting, software support, and system maintenance.
This is a technical support role requiring specific industry credentials and clearance eligibility. Successful candidates will be responsible for diagnosing technical issues, managing help desk tickets, and maintaining system security standards.
Essential Duties:
- Troubleshoot hardware and software issues for end-users.
- Document technical support tickets and resolution steps.
- Assist with system updates, patches, and security configurations.
- Maintain compliance with data security protocols.
Strict Prerequisites (Required for Consideration): To be considered for immediate placement, candidates must meet the following criteria:
- Residency: Must be a current resident of the State of New York.
- Citizenship: Must be a U.S. Citizen or Permanent Resident (required for Security Clearance eligibility up to Top Secret).
- Education: High School Diploma or GED equivalent.
- Certifications: Current CompTIA A+ Certification (or equivalent technical experience) is strictly required.
- Candidates without current IT certifications or relevant professional experience will not be considered for immediate hire.
Preferred Qualifications:
- CompTIA Network+ or Security+ certifications.
- Prior experience in a customer-facing technical support role.
Application Note: Please apply with your current resume. Our recruitment team reviews all applications to verify certification status and clearance eligibility.
Job Types: Full-time, Part-time, Contract, Temp-to-hire
Benefits:
People with a criminal record are encouraged to apply
Application Question(s):
- Are you a Connecticut State resident? This is for Connecticut State residents only.
Work Location: Remote
