Join a Practice That Has Been Serving Our Community for Nearly 20 Years
For nearly 20 years, Tri-State Counseling & Psychotherapy has been honored to serve individuals, couples, children, and families throughout our region with professionalism, compassion, and integrity.
We're looking for an organized, compassionate, and dependable Administrative Assistant / Client Care Coordinator to become an important part of our team.
This is much more than answering phones. You'll be one of the first people our clients interact with, helping create a welcoming, professional environment while supporting our therapists and keeping the office running smoothly.
Our philosophy is simple:
All Stories Welcome.
*** We proudly welcome and affirm people of all backgrounds, identities, and lived experiences, including members of the LGBTQ+ community.
Responsibilities
* Answer incoming phone calls with professionalism and compassion
* Welcome and check in clients
* Schedule appointments and manage therapists' schedules
* Collect copays and process payments
* Assist with billing and insurance verification (training provided)
* Maintain confidential client records
* Order office supplies and assist with daily office operations
Qualifications
* Excellent communication and customer service skills
* Strong organizational and multitasking abilities
* Attention to detail
* Ability to maintain strict confidentiality
* Proficiency with Microsoft Office
* Ability to work independently while contributing to a team
* Experience in a medical/behavioral health office is a plus, but not required. We're happy to train the right person.
We're Looking For Someone Who Is:
* Friendly and welcoming
* Calm under pressure and outgoing
* Compassionate and patient
* Dependable
* Self-motivated
* Professional
* Highly organized
* Comfortable speaking with people who may be experiencing emotional or personal challenges
Who This Position Is NOT For
This position probably isn't the right fit if you:
* Think this is "just answering phones."
* Become overwhelmed by multitasking.
* Prefer working with very little interaction with people.
* Have difficulty staying organized.
* Struggle to maintain confidentiality.
* Wait to be told what to do rather than taking initiative.
Many of the people who contact our office are reaching out during one of the most difficult times in their lives. The person answering the phone can make a lasting difference.
Why Join Our Team?
1. Established private practice serving the community for nearly 20 years
2. Four-day work week (Tuesday–Friday)
3. Supportive, collaborative work environment
4. Opportunity to grow with our practice
5. Meaningful work that positively impacts people's lives
6. Training provided
One More Thing...
If you've made it this far, there's one more qualification we'd better mention...
Our office is home to Callie, our beloved therapy cat and unofficial Director of First Impressions. She takes her job of greeting clients (and supervising staff) very seriously. While she doesn't officially participate in the hiring process...we're pretty sure she'd prefer you to be a cat person.
Liking cats isn't technically required...but it certainly doesn't hurt.
To Apply:
Please submit your resume along with a brief paragraph telling us why you're interested in joining our team. You can also email your resume to [email protected].
Pay: From $15.00 per hour
Benefits:
- Flexible schedule
- Paid time off
Work Location: In person
